Customer Service Technician

Location:

Posted:

May 27, 2014

Isaak Aminov

Cell: 650-***-**** - ******@*****.***

S ummary

A ccomplished IT support professional with 20 years of experience. Customer service oriented and efficient problem solver wit h versatile

s kill set and thorough knowledge of various operating systems, hardware types, peripherals, network and phones systems. Serve as 2nd

and 3rd level support technician for desktop issues and as a 2nd level technician for server, network, peripheral and phone i ssues.

Technical Skills

M ac OS X Lion, Leopard, Mavericks A ctive Directory A vaya Phone Systems

W indows XP, Win7, Win8 Collaboration Apps: Office, Lync, Webex TCP/IP, DNS, DHCP

Virtualization:VMWare, Fusion. Support Tools: Service Desk, Remedy Cisco Routers and Switches

Experience

Computer Technician / Support Administrator - Acxiom Corporation - Foster City, CA

M arch 2000 to March 2014

● Provided on -site and remote configuration, troubleshooting, and repair of laptop, desktop, mobile devices and installed large

d isplays, projectors, and any other equipment (monitor, cables, etc).

● Proactively organized, prioritized and resolved Service Desk tickets for hundreds of employees in regio nal office.

● Provided red carpet technical support to CEO, CFO, and additional top level executives.

● Performed system backups and data recovery for all Macs and PC's.

● M anaged audio bridge system and setup calls for large company-wide meetings.

● W orked with HQ IT group tiger teams to improve support functions and eliminate recurring issues.

● Executed special projects and assignments when requested by clients within given timelines.

● M anaged Cisco AV telepresence and collaborative systems.

● M anaged hardware inve ntory system.

● M anaged office phones and resolved associated network communication problems independently.

● A ssisted in migrating all windows XP machines to Windows 7, and Mac from 10.8 to 10.9

● A ssisted in performing wireless network installations and u pgrades.

Network Administrator - S tandard& Poor's MMS - Belmont, CA

December 1999 to March 2000

● Provided daily on call s upport for customers. Prepared servers for relocation to New York: installed software, performed system

b ackups, and coordinated team efforts.

S ystem Support Engineer - LAN Systems/DESI/WinStar - Foster City/San Francisco/Pleasanton, CA

September 1994 to December 1999

● Supported and managed desktop and server equipment. Applied firmware updates, upgraded systems.

● Coordinated with remote clients on Preventative Maintenance (PM) schedules, remotely troubleshooted equipment.

Education

Bachelor’s Degree in Automatic Telecommunications, University of Information Technologies, Tashkent, USSR