Customer Service Manager

Rebecca M. Morgan

***** ********* *****

Twinsburg, Ohio 44087

Cell: 216-***-****

Email: **************@*****.***

Profile

Experienced in all aspects of Affordable Housing with over ten years experience. Multi-task-

oriented, highly motivated individual. Dedicated to providing the best customer service, resident

relations, and staff leadership possible.

Skills Summary

• Extensive Section 8 experience • Extensive Tax Credit

experience

• Maintenance of wait list in

Skilled with HUD EIV system

accordance to HUD

• Working knowledge of

specifications

OneSite and Yardi Voyager,

• Skilled in all aspects of the

RentCafe Portal

leasing process for affordable

Oversee staff and maintain

housing

vendor relations

• Exemplary customer relations

• Post property invoices,

and problem solving skills

maintain resident ledgers and

• Recertification of current

files

residents income and

• Exceptional communication

implementation of rent

skills

increases in accordance with

• Working knowledge of HUD

HUD

REAC specifications and

inspection process

Professional Experience

Rent Café Portal Account Manager

Yardi Systems, Inc. December 2011 - November 2013

Portal Account Manager for Yardi Rent Café. Responsibilities included being the initial point of contact for

the client, reviewing project plans, implementation of the portal project, coordinating with the design team,

and lastly providing the client with a functional portal for their properties in conjunction with the Yardi

Voyager interface. Other duties also included; training and continued service of the product and continued

client relations on a monthly basis, to ensure that the product was exceeding standard market values.

Affordable Housing Associate Property Manager - Senior Community

PK Management, LLC May 2007 - August 2010

Co-manager of a HUD Subsidized/Tax Credit senior property. Provided leadership to staff during lease

renewal process. Maintained the HUD waiting list, and was responsible for all aspects of the leasing

process. Provided excellent customer service and resident retention skills. Responsible for posting

invoices, maintenance of resident ledgers and files. Overseeing of maintenance staff in the completion of

market ready units, and daily work orders. Performed unit inspections for yearly recertification, as well as,

REAC specifications. Responsible for resident evictions and tenant collections.

Leasing Manager - Market Rent Property

Goldberg Companies June 2005 - April 2007

Responsible for the marketing and leasing to prospective residents, as well as, continued retention relations

with current residents.

Affordable Housing Leasing Manager - Multi-Family Community

Vesta Corp. October 2003 - May 2005

Responsibilities included leasing, marketing, occupancy and unit transfers according to HUD guidelines.

Maintained the waiting list and implemented resident file system in accordance to HUD specifications.

Initiated the implementation of new property procedures such as, requiring residents to show proof of

insurance to obtain parking permits and required pre-resident drug screening prior to lease approval.

Education

Cuyahoga Community College Graduation Year: 2017

Field of Study: Business Management

Degree: Actively working on achieving an Associate of Applied Business

Affiliations

• The National Center for Housing Management (License # 00133215)

• Certified Occupancy Specialist

• Girl Scouts of America

• Akron Human Society - Pawsabilities

• Twinsburg High School Athletic Boosters Club

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