Customer Service Administrative Assistant

Clerical and Support Clerk

SUMMARY OF QUALIFICATIONS:

Effective communication and interpersonal skills.

Highly motivated, self-directed individual with good problem solving skills

Perform well under pressure and thrive in a fast-pace environment.

A quick learner with the ability to meet tight deadlines

Hardworking, dependable and extremely cooperative with a positive attitude.

Ability to develop a good rapport with colleagues and customers

Enthusiastic towards new challenges, responsibilities and experiences.

Education:

Seneca College of Applied Arts & Technology Jan. 95 -

Dec. 97

North York, Ontario

Computer Engineering Technology Diploma

Monarch Park Collegiate Institute Sept. 93 -

May 94

Toronto, Ontario

Ontario Secondary School Diploma

Work Experience:

Family Service of Peel June 02 -

present

Administrative Assistant/Receptionist (p/t)

Respond promptly to daily customer inquiries, in person and over the phone

Perform data entry utilizing several data base information systems

Monitor and update data base as needed

Schedule participants in workshops and client appointments

Research, analyze and verify information from various information sources

Maintain a pleasant on-going professional relationship with customers

Provide customers with program information and services available

Assist clients with computer software(experience with outlook,word and

Excel) technical difficulties

Top Child Tutoring Centre

Data Entry Clerk Sept. 12 - present

Enter required information on to the system, utilizing prescribed processed

Thornwood Public School, Mississauga Sept. 07 -

June 08

Classroom Volunteer

Assisted primary students with school work

BDP Service Inc. Jan. 98 -May 02

Scotia Bank, Toronto

Student Loan center

ASR (Account Service Representative)

Responded promptly to clients' questions and concerns

Reviewed clients' request, ensuring accuracy and completion of data

Managed and updated client data base

Identified areas required to be changed or be completed

Informed Team Leader of any inaccuracies

Global IT Solution, Toronto Feb. 99 -

Nov. 99

Technician

Installation of operating System and Configuration of all Devices

Troubleshooting hardware and software problems

Upgraded 386 & 486 systems to Pentium system

User support and Environment creation

CIBC, Toronto, Ontario Feb. 98 - Feb. 99

Currency Operation (ATM)

Processing Clerk

Balanced daily cash

Checked the bill amount, separate the amount of cash, bills deposits

Aegis Corp, Concord Jan. 97 - Dec. 97

Desk Support

Installation, maintenance, troubleshooting and telephone support

Lanka Emporium, Toronto

Customer Service Representative

Maintained a pleasant on-going relationship with customers

Provided customers with information on various products

Professional Development:

Humber College Jan. 01-Feb.01

Lake Shore. Ontario

Access 97

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate