Manager Software

DIVYA MULKI SUDARSHAN Phone# 303-***-**** Email: *********@*****.***

***** * ********* ** ****** CO 80134

(No VISA sponsorship required)

CAREER HIGHLIGHT

• 3 plus years of analytic experience with strong educational background.

• Ability to work with all departments of business simultaneously on different projects with a good time management and good people skills.

• Experience in User Interface, Business Requirements and expectations from subject matter experts (SMEs) and documenting them in Business Requirement Specifications (BRD) using Tools (Rational).

• Experience in writing use case Specifications, Functional Requirement Specifications.

• Experience with documenting BRD, Use Case Specifications and Functional Specifications, SDS, SRS, Workflows and UML diagrams.

• Excellent Documentation and Oral Communication skills. Good business and presentation skills and can perform well both in independent and team player.

• Exceptional business modeling skills - Trend analysis, predictive analysis, forecasting and ROI development.

SKILLS:

Operating Systems MS-DOS, Windows Family, Linux (SUSE,RED HAT), Mac OS

Methodologies SDLC, UML, OOD/OOA, Waterfall, structured Prototyping Model, JAD, Agile-scrum

Modeling Tools Rational Rose, MS Visio, Rational Requisite Pro, Rational Clear Quest, UML

Databases MS Access, SQL, DB2

Testing Tools Win runner, Load runner, QTP, Quality Center,Testlink

Languages Knowledge of C, C++, SQL

Version controls: PVCS, Clear Case (Linux), Tortoise SVN

Development Tools and Applications MS Word, PowerPoint, Excel, Outlook, Project, Adobe Reader, MS Visio, Keynote, Pages, Numbers., MS Project, StarUML, SharePoint, Knowledge of Crystal Reports, Google Analytics, Business Objects.

EDUCATION:

• MS (Computer Science), University of Colorado, Denver, CO GPA: 3.8/4.0 (May 2012)

• BS (Computer Engineering),VTU, Karnataka, INDIA GPA: 3.52/4.0 (June 2008)

WORK EXPERIENCE:

LEVEL 3 COMMUNICATIONS, BROOMFIELD, CO 07/13 – current

Business Analyst:

• Working in revenue assurance department. The primary responsibility of the position is to develop and execute audits in a transactional environment and translating requirements into actionable reports and audits.

• Perform audits on the billings of the collocation and dark fiber services, with an emphasis on large and complicated customers.

• Evaluate contracts and reconcile terms with billing and order entry by Data Analyzing and Document Reviewing.

• Utilize SQL (Toad) to extract and analyze large amounts of data from key business systems.

• Experience in Requirement Analysis (Software Documentation) and authoring use cases.

• Work with customers and various Level (3) internal groups to validate and implement billing changes.

• Creates complex order entry changes, work with Order Entry team to implement corrections and to validate the changes were properly implemented.

ACCOUNT CONTROL TECHNOLOGY, BAKERSFIELD, CA 10/12 – 07/13

Business Analyst:

• Responsible for reports for internal circulation depicting ACT vs all competition.

• Responsible for daily reports depicting Daily and Month to date collections for the entire production floor for all the four sites.

• Responsible to facilitate Bonus calculations for the entire staff of around 500 collectors in Operations department.

• Developed a new KPI reporting structure for the entire organization.

• Providing lot of data and reports pertaining sales, forecasts, recipients, candidates and product on daily/ad-hoc basis using Business Objects, Essbase and MS Excel.

• Analyze oracle queries for all important reports using tools like SQL server and TOAD.

• Implementation of Vendor Waterfall process in the new collection software LATITUDE.

• Worked as a liaison on client and IT team.

• Reviewed with users to determine all the system demands are met in order to obtain UAT approval in close coordination with Testing and Quality Analyst teams.

TW TELECOM, LITTLETON, CO 06/12 –08/12

Software Network Intern:

• Worked on TestLink software which is web based test management tool.

• Tested X-LITE Soft phone. Created Wiki Pages for the team.

• Did a market research on HP Quality Center tool for team use.

• Built PSX’s which is a routing engine used for call processing in Linux environment.

FIRST REVENUE ASSURANCE, DENVER, CO 01/09 – 05/11

Business analyst:

Used extensive MS Excel modeling skills to review best/worst scenarios and effecting factors on new business opportunities, predicting profitability, staffing requirements and revenue.

Built P&L dynamic business models in MS Excel for the existing clients to establish relationships between revenue, staffing and operational support expenditure.

Successfully lead various projects like implementation of new scoring product, development/implementation of new Account Flow Manager Strategy for the whole office and implementation of the same after detailed testing procedures, with the help of the IT team.

Responsible for setting up new clients in the collection software. This includes file transfers, reports, mapping and payment procedures after understanding the requirements from the clients, the finance, client-services and operations departments.

Delivering the project requirements to the IT team and prioritizing/allocating the tasks based upon the importance, urgency and availability.

Ability to complete ad-hoc analytical and reporting projects, initiated by the finance and marketing departments, on time and with accuracy.

Completed statistical analysis to find out dependent and independent variables for each of the existing and any new clients.

Reporting:

Preparation of various reporting templates after understanding the requirements of internal and external clients.

Coming up with the Key Performance Indicators (KPIs) for business and formatting the periodic reports that help in tracking progress.

Responsible for satisfying data and reporting needs for RFPs, client services, operations and finance departments and the CEO using SQL, MS Excel.

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