Miranda Hobson

Dedicated, service-focused professional seeking to transition into to the customer

service field.

Chicago, IL

acea83@r.postjobfree.com - 773-***-****

My background includes serving four years of active duty service in the United States Navy. Also, I have

customer service experience in an outbound call center environment. It was my primary duty to phone

customers offering new products and services. I was also responsible for obtaining 30 sales per week which

allowed me to receive monthly bonuses. I am willing to put forth 110 percent all of the time to this position if

I am considered for employment. I have enclosed my resume for your review and I look forward to hearing

from you soon.

Very Respectfully,

Ms. Miranda Hobson

Enclosure

WORK EXPERIENCE

Security Officer

Titan Security Services - Chicago, IL - April 2013 to Present

Responsibilities

Patrolled the building premises to assure that all outer doors were locked and also responded to any residents

complaints regarding noise etc., Answered all incoming calls to the swithcboard desk and completed residents

maintenance requests using the Yardi computer system. Allowed resident entry into the healclub as long as

proper identification was shown. Per residents request, gave out spare keys to the units wiht proper permission

to enter authorization. Assure that each visitor signed in the log while reaching the residents by phone to get

authorization for the guests to come to the units. Completed incident reports for lock outs, noise, etc.

Accomplishments

I follwed all company policies and procedures required to assure the safety of all persons within the building.

Also, I contacted the fire department when residents were ill or in distress.Became familiar with the building

residents which allowed them to be comfortable in talking to me.

Skills Used

I demonstrate customer service skills as well as, the ability to multi-task under the pressures of a busy work

environment.

Aircraft Handler

United States Navy - Everett, WA - December 2007 to December 2011

Received "exemplary" and "exceeded expectations" ratings on all performance evaluations.

Received letter of appreciation for good conduct, and exceptional sailor recognition.

Demonstrated the ability to interact with sailors from diverse cultures and backgrounds.

Completed all required maintenance schedules for military equipment on a quarterly basis.

Assisted with the movement of aircraft on board Uss Abraham Lincoln Cvn72, as well as training unqualified

personnel with maintenance discrepancies.

Assisted with primary flight operations on the flight deck and hangar bay during missions such as, Operation

New dawn, and Operation Eduring Freedom.

Sales Representative

Time Life Libraries Inc. - Chicago, IL - June 2005 to September 2007

Made outbound calls to previous customers promoting new products .

Verified customers credit card information to process orders for available products.

Ensured customers were satisfied with the service and products of Time Life.

EDUCATION

Technical Diploma in Medical Assisting

Olympia College - Chicago, IL

January 2004 to January 2005

SKILLS

Thorough undersatanding of Microsoft Word, Excel, and Powerpoint. Confident Knowledge of vital signs,

EKG's, injections, phlebotomy and urine specimens.

MILITARY SERVICE

Service Country: US

Branch: Navy

Rank: E3

December 2007 to December 2011

Completed basic training at Recruit Training command in Great Lakes IL.

Upon completion of basic training I attended Aviation School (A-School) in Pensacola FL for a total of 3 weeks.

I was stationed on USS Abraham Lincoln Cvn72 for the remainder of mt four year contract of active duty

service. I was honorably discharged on December 17, 2011.

Commendations:

I received an award for good conduct after my third year of service in the military.Received expeditionary

service medal, battle of excellence service medal, and global warfare on terrorism medal just to name a few.

AWARDS

Good Conduct

December 2010

This medal was received based on my performance individually. No disciplinary action was necessary due to

my actions being within standards of the United States Navy regulations.

ADDITIONAL INFORMATION

Available for full-time shifts, extended hours and weekend assignments.

Contact this candidate