Management Active Directory

Luis A. Nieves, III

*** ********* ***** **** 630-***-****

Winter Garden, FL 34787 *********@***.***

Dynamic, results-oriented individual recognized for outstanding leadership

qualities and supported by a verifiable record of achievement. Capable of

managing corporate IT initiatives both individually or as part of a team.

Bi-lingual with excellent English / Spanish reading, writing, and

communication skills.

OBJECTIVE

To obtain a position where I am able to see my experience and knowledge in

a company where I can be an asset for growth and advancement.

COMPUTER KNOWLEDGE

Basic and advanced computer repair. Installation, management and advanced

user of multiple operating systems, software bundles and individual

applications. Setup and maintenance of virtual servers, Active Directory,

Citrix, SBS 2003, Server 2008 R2 Standard, SQL Express 2008, Server 2012

and hosted exchange 2007/2010. Management of customer relationship

management (CRM) and healthcare management systems, including practice

management, CPT/ ICD-9 Coding, Managed Care, EDI Transmission, Rule 132 and

DSM-IV coding, Medicare/Medicaid in multiple states. Labtech RMM,

Connectwise, Kaseya, Tigerpaw, Intermedia, Reflexion, Dentrix, Patterson

Eaglesoft, Dolphin Imaging and Management, Intel Hybrid Cloud, Mondopad,

2X, Abacus Law, O & O Imaging Backup, Storage Craft, Pro Systems fx, Sys-

Aid, GoFileRoom, Fortinet, Untangle, Postini.

Voice-over-IP (VoIP) certified. Microsoft A+ certified.

PROFESSIONAL EXPERIENCE

Moore Stephens Lovelace, P.A.; Winter Park, FL

Network Administrator: April 2013 - Present

Maintain local and wide area network architecture for 125 users spread

over 4 locations. Monitor network performance to ensure network

availability to all users. Maintain physical network infrastructure

and perform hardware/software configurations as needed. Assist with

the implementation of IT related policies, procedures, and standards.

Provide recommendations and implement changes to network design and

security practices. Maintain inventory of all network hardware and

software licenses. Provide end user support to include troubleshooting

any issues related to desktops/laptops, peripherals, applications, and

network related issues.

Maintain, monitor and troubleshoot Active Directory, Citrix, SBS 2003,

SQL Express 2008, Server 2012, Exchange, Fortinet Firewalls, Cisco

Routers, and Virtual Box.

Maintain, monitor and troubleshoot Storage Craft, Shortel VoIP system,

ProSystems fx suite, Sys-Aid, GoFileRoom.

Webit Services, Inc; Aurora, IL

IT-Support Services Manager: December 2010 - November 2012

IT support and management for 50 clients and 600 workstations.

Manage and maintain client networks, service and project boards,

network infrastructure, VoIP phones system, and client networks,

including servers, workstations, portable/mobile devices, firewalls,

switches, VMware, backups, email, and printers using LabTech RMM,

ConnectWise CRM, Intermedia, and Reflexion.

Coordinate and assign tech tickets and schedules. Manage the help

desk and its three technicians. Responsible for Level 1 and Level 2

product support (both on-site and off-site), phone support,

installations and training.

Manage VoIP system, including configuration of ad-trans,

troubleshooting and training.

McHenry County YSB; Woodstock, IL

IT-Network Admin / Statistical Analyst; April 2007 - December 2010

Started up IT department, which was previously completely outsourced.

Sole technician responsible for support and maintenance of company's

network, including hardware and software implementation. Create and

manage remote terminal servers, SBS 2003, Exchange, wireless network

and domain groups and accounts in Active Directory.

Maintain and manage antivirus packages, corporate email accounts and

network printer hardware and drivers. Provide company-wide IT

support. Performed statistical analyses and trending of all billing.

Blue Cross / Blue Shield; Aurora, IL

Junior Processor; June 2006 - April 2007

Processed account changes, upgrades and miscellaneous requests.

Independent Contractor; Miami, FL

Computer / IT Consultant; October 2004 - June 2006

Consulted on IT security, hardware, software, networking, upgrades,

and maintenance for multiple client sites.

STAT Anesthesia; Lansing, IL

Accounts Billing Coordinator; January 2003 - October 2004

Coordinated all anesthesia billing. Managed electronic claims

submission process. Assessed overdue claims and patient accounts, and

performed monthly A/R reporting and statistical analyses. Initially

hired as consultant but promoted to full-time employee status.

EDUCATION

ANTHEM/FLORIDA CAREER COLLEGE, Orlando, FL

FLORIDA COMPUTER & BUSINESS SCHOOL, Miami, FL

Professional and personal references available upon request.

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