Customer Service Sales
Resume:
Pauline Ray
San Clemente, CA *****
*******@*******.***
PROFILE
Over two years of experience in selling print advertising. Over ten years of
excellent customer service skills Excellent verbal and written communication skills
Ability to take initiative or work as part of a team Excellent listening skills with a
strong attention to detail Excellent problem solving and analytical skills.
EXPERIENCE
Washington Family Magazine Washington D.C.
Account Executive October 2012 Present
Responsible for pitching benefits of print advertising to prospects and securing ad
sales for a parenting publication. Creating integrated marketing plans to fit the
client’s needs which include print ads, articles, web ads and social media.
Ambassador for the publication by attending trade shows, events and weekly
networking groups.
Primary Responsibilities
Sell ads for a monthly parenting publication.
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Perform cold calling to get the attention of possible clients.
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Handle incoming inquiries to buy ad space.
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Visit businesses to inquire about advertising sales.
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Present different options to client, including web ads, articles, social media,
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e newsletters, e blast
Build relationships with clients.
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Understand the needs of each client.
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Know all advertising options.
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Convey ad changes from existing clients
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Focus on growing existing accounts and acquiring new clients
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State Farm Insurance Mission Viejo, CA
September 2010 June 2012
Customer Service Rep
Served customers by providing product and service information; resolving product
and service problems. Collect and processed customer’s payments.
Primary Responsibilities
Answer, screen and direct incoming calls
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Respond to faxes/emails from customers, banks and auto companies
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Distribute promotional sales to existing customers via email
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Prospecting existing clients for additional lines and referral sources
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Service and follow up on existing and pending client accounts such as
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payments, cancellations and renewals.
Enter client data and applications into data system
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Axis Reinsurance New York, NY
February 2003 June 2006
Administrative Assistant
Responsible for handling front office reception and administration duties, including
greeting guests and offering them a beverage, answering phones, handling
company inquiries, and sorting and distributing mail. Schedule meetings and travel
for executives.
Primary Responsibilities
Answer, screen and direct incoming calls
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Provide information to callers
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Greet persons entering organization
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Direct persons to correct destination
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Deal with queries from the public and customers
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General administrative and clerical support
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Prepare letters and documents
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Receive and sort mail and deliveries
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Schedule appointments
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Maintain appointment diary
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Organize and schedule meetings
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Contact this candidate