SAP CRM Functional

MADHUSUDAN IYENGAR

***********@*******.***

*******.**********@*****.***

+91-988*******

Summary

. Trained in SAP CRM 7.0 (Enhancement Package 2)

. Post Graduate Diploma in Customer Relationship Management (CRM)

. Certified in SAP Advanced Business Application Programming (ABAP)

. Certification Training in Oracle 9i

. Good analytical and communication skills

Education

. Post Graduate Diploma in Customer Relationship Management at Symbiosis

Center for Distance Learning, Pune. (Autonomous Institute)

. B.E in Computer Science and Engineering at SJC Institute of

Technology, Chickballapur (Affiliated to Visvesvaraya Technological

University, Belgaum)

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SAP CRM Exposure

. Base Customization / Master Data

V CRM Business Partner

Defining No ranges and groupings, Creation of Business Partner on

category, Business Partner Relationships, Archiving and Deleting the

Business Partner, Field Grouping

V Organizational Management

Fundamentals of SAP CRM Organization Structure, Creation of

Organization Model, Organizational Data Determination, Changes to

Organization Model

V Product Master

Product Master Basics, Maintaining Products, Creation of

Hierarchies, Categories, Set Types and Attributes

V Territory Management

Define Hierarchy Levels, Hierarchy ID, Creation of Territories,

Territory maintenance, Assigning employee to Hierarchy

V Transaction Processing

Transaction Processing for Enquiry, Quotation & Sales Order,

Customization of Sales Transaction Types, Assignment of Item Category

Determination

V Activity Management

Activity Journal and Groupware Integration, calendar integration,

Business Activity / Task, Activity Monitor

V Partner Processing

Partner function Category, Partner function, Partner determination

procedure, Access sequence

V Status Management

Creating of Status Profile, Assigning Status profile to Transaction

type

V Action Profile

Creating of Action Profile, Assigning Action Profile to Transaction

type.

V Pricing Fundamentals

Creation of Condition Table, Condition Type, Access Sequence,

Pricing Procedure. Pricing Procedure Determination, Condition

Maintenance

. Marketing Business Scenarios

Marketing planning & Campaign management, Trade Promotion Management,

Marketing Calendar, Segmentation of Business Partners, Segment Builder

Tool, Personalized Mail forms, Product Proposal, External List Management

. Sales Business Scenarios

Sales Cycle, Account and Contact Management, Activity Management, Lead

Management, Opportunity Management, Quotation and Order Management,

Contract Management, Incentive and Commission Management

. Service Business Scenarios

Installed Base Management, Service Agreements and Service Contracts,

Service Order Management, Service Confirmation, Complaints and Returns

Management, Warranty Claim Services

. CRM Web Client UI

Architecture of WEB UI, UI Concept, Navigation Bar, Business Roles, UI

Configuration, Personalization, Application Enhancement Tool

. Interaction Center Fundamentals

Transaction Launcher, Agent Inbox, Call List Management, Alert

Modeler, Interaction Record, Email and Chat, Broadcast Messaging

SAP ABAP Exposure

. ABAP Dictionary (DDIC)

Creating Dictionary Objects like Tables, Views, Data Types, Domains,

Search Help and Lock Objects

. Reports

V Classical Reports

V Interactive Reports

V ALV Reports (List & Grid)

. Dialog Programing:

V Menu Painter: Designed User Interfaces

V Screen Painter: Configured Screens

. Conversions

V Batch Data Communication (BDC)

V Legacy System Migration Workbench (LSMW)

V Business Application Programming Interface (BAPI)

. Enhancements

V BADI (Business Add-Ins)

V User Exits

V Customer Exits

. Cross Applications

V Application Link Enabling (ALE)

V Electronic Data Interchange (EDI)

V IDocs (Intermediate Document)

. Object Oriented ABAP (OO ABAP) Fundamentals

. WebDynpro: Building a simple WebDynpro application

. Forms

V SAP Scripts Fundamentals

V SMARTFORMS: Building a simple SMARTFORMS application

V Adobe Forms: Building a simple application

. SAP Business Workflow: Building a simple workflow application

Academic Projects

. VTU Mini project

Title : Dual Window Implementation

Language : C++

Framework : OpenGL

IDE : Visual Studio 2008

. 8th Semester Project (B.E)

Title : Secure Steganography in Compressed Video Bit Streams

Language : C# and .NET

IDE : Visual Studio 2008

Personal Details

Gender : Male

Languages : English, Kannada, and Tamil

Nationality : Indian

Hobbies : Playing Cricket, Reading Books, Listening to Music

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