Customer Service Manager
Resume:
Dominique Lamar
********@*******.***
Education
Midwestern State University: BA in International Studies
Professional Experience
****-*******: Branch Manager Trainee
Hertz Rent-a-Car Branch 1611-01
*Facilitated sales through retail and insurance replacement rentals
*Acting manager on duty during night shift
*Cleaned and inspected vehicles to ensure rental car safety
*Maintained 14% branch growth from previous fiscal year
*Managed fleet inventory for two branch locations
*Used HLES system to set up Direct Bill with various insurance companies
*Excellent customer service record with numerous positive surveys
2011-Present: Legal Assistant (GS-0986-05) Intermittent
Small Business Administration Office of Disaster Assistance
*Scheduled loan closing appointments
*Provided information and customer service to disaster victims
*Used (DCMS) Disaster Credit Management System to review loan closing
documents
*Advised borrowers of the status of their loans and review disbursed loan
documents
2011-2012: Central Cashier/Accounting Technician (NF-II)
NAF Resource Management at Sheppard AFB Branch Manager Trainee
*Combined all NAF activities' deposits into one deposit
*Implemented Internal Controls Protocol for daily deposit
*Managed "Club Works" Credit Card System through Chase Bank for delinquent
Club Member Accounts
*Point of Contact for all Sheppard Club Member Credit Card information
*Functional Area Records Manager (FARM), ensured office maintained
accountability for records, aided Chief Office of Record and Records
Custodian in Electronic Records Management.
*Balanced General Ledger Accounts for NAF activities
*NAF Resource MGMT Flight (Clubs) Out-processing Administrator, reviewed
all out-processing base personnel for any delinquent accounts and bad
checks
2007-2011: Sales Clerk/ Recreation Assistant
Wind Creek Golf Course at Sheppard AFB
*Safety Manager for golf course, ensured safety measures are implemented
and observed *Alternate Facilities Manager, managed the daily duties of
Recreation Aides
*Responsible for Civilian Golf Pass Program, coordinated with Security
Forces to allow civilian base entry
*Resupplied Pro Shop through a variety of vendors for office and
merchandise needs
*Trained and scheduled all Sales Clerks and Recreational Aides
Activities/Involvement
Teacher/Counselor/Coach: taught basics of soccer to players aged six
through eighteen.
*Oklahoma 5A All-State Soccer Award 05 / All-District 2002-2004 / Team
captain 2003-05
*Tutored students with an emphasis on History, English, and Economics"
*African Student Organization Sports Chair / Spanish Club Member
*Award Training: Human Relations, Management of a Safety Committee,
Information Assurance
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