Customer Service Sales

Marty W. Pearson

*********@*******.***

**** ******* **. *** ***

Sumter, S.C. 29154

Education: University of South Carolina (USC), Columbia SC

Bachelor of Arts in Film Studies, May 2008

. Major: Film Studies

. Cognate: Media Arts

. Honors: Dean's List, LIFE Scholarship

Work

Experience: Wal-Mart, 9/08-4/11

Job Titles: Sales Associate, Cashier, Truck Unloader, Cart

Pusher, Door Greeter

Responsibilities:

. Located what merchandise needed to be stocked onto the shelves

with a handheld scanner from the backroom. Assisted with picking

the merchandise from the backroom and stocking the merchandise

onto the shelves for the customers.

. Assisted with checking the customers out with the cash register

after extensive training.

. Helped to unload the trucks on the grocery, and general

merchandise, sides of the store using pallet jacks and electric

jacks.

. Collected the shopping carts from the stores parking lot with an

electric cart pusher.

. Greeted the customers as they entered and exited the store.

Checked the customer's receipts for possible theft.

SYKES ENTERPRISES 4/11-Present

Job Title: Customer Service Agent

. Provided customer service, (i.e., provided the customer with three

options: the online self-service tool, the fee-based technical

support offered by BlackBerry itself, or offered a redirect back

to the customer's carrier) to the customers whom had BlackBerry

devices.

. Provided customer service to Bank of America customers as well

(i.e., aided the customers with closing their accounts,

transferring funds to different accounts, setting up overdraft

protection, walking the customers through the Bank of America's

online website for self-support, etc).

Additional

Experience: Gamecock Ambassadors, Sumter, SC

Representative of USC, 8/04-8/05

. Participated in various community events (numerous Wine-Fests and

Fund Raisers).

Circle K, Sumter, SC

Treasurer, 8/04-8/05

. Also participated in various fund-raisers.

Skills: Computer Skills: Windows

Editing Skills: Final Cut Pro, MovieXone Plus 4.0, ULEAD

VideoStudio SE

DVD, ProTools

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