Sales Customer Service

Steven "Shane" White

*** ******* ******

Eugene, Oregon 97401

Home: 541-***-****

Cell: 541-***-****

Email: *****.*********@*****.***

Over 18 years Sales Management experience dedicated to achieving

profitability and delivering outstanding customer service. Energetic

professional with exceptional analytical, organizational and people skills.

Strong personal ethics and integrity. Treat each customer as a potential

lifetime purchaser. Convey a professional image of honesty, compassion and

concern for the needs of my sales team and our customers. Good conflict-

resolution skills. Work well under pressure and deadlines. Willing to

relocate. Highly organized team-builder with strong leadership experience.

Excellent communicator seeking a challenging position utilizing current

skills and abilities.

Experience

National Sales Manager 3/2006 - Present

Harvest House Publishers, Eugene, OR

("Top 5" USA Publisher of Inspirational Books, with $22M annual

sales.)

( Responsible for sales and marketing through national key retail

and distributor accounts

( Achieved $7M annual sales (2012).

( Achieved 15% sales growth within 12 months.

( Set new sales records for every account.

( Received numerous awards for Business Innovation, Customer

Service, and Logistics.

( Achieved 20% - 45% backlist sales growth.

( Achieved 100% fiction sales within 2 years.

( Increased 200% growth in Children's category sales within 2

years.

( Succeeded in placing backlist and new titles on best seller

lists through promotional efforts.

( Create customized POS sales data and present new titles

quarterly to each account.

( Conduct yearly corporate reviews with account buyers and

executives.

( Create customized inventories ranging from 500 to 2,000 SKU's

per account.

( Oversee the creation of exclusive/custom products for individual

accounts,

( Work closely with Outside Sales Representatives to maximize

sales.

( Oversee annual budget, and individual account marketing budgets

and plans.

( Prepare quarterly P&L statements.

( Served as Executive Producer for popular new Video Curriculum

product line.

( Project yearly sales for 180 new titles and 700 backlist titles

by account.

Harvest House Publishers Continued

( Skilled in resolving customer service issues and finding "Win

Win"

solutions.

( Demonstrated ability to up sell additional products and

services.

( Skilled in cold-call sales and presentation sales.

( Excellent performance evaluations.

National Sales Manager 3/2002 - 3/2006

Sampson Resources, Dallas, TX

(#1 USA Publisher of Inspirational & Educational Video Products, with

$3M annual sales.)

( Originally hired as Director of Educational Sales; promoted to

National Sales Manager (2004).

( Created a new Education Department to sell continuing education

materials to public school districts, universities and private

schools nationally.

( Achieved $.5M sales within first 24 months of opening the

Education Department.

( Grew Education Department sales to account for 25% of total

company sales within 2 years.

( Directly contributed to company's 3 consecutive record-breaking

sales years.

( Grew Trade Department sales to account for 20% of total company

sales within 1 year.

( Designed and taught a highly-effective Sales Training Program

for 30 Sales Representatives.

( Oversaw the creation of 1,000 new accounts within 18 months

( Accounts included Amazon.com, Barnes & Noble, Target, and Wal-

Mart.

( Ranked #1 Sales and New Account Growth.

( Recruited, interviewed, hired, trained and managed 12 staff.

( Maintained low staff turnover through effective motivational

management.

( Responsible for the creation and development of new products.

( Managed department budget and prepared quarterly P & L

statements.

( Oversaw the creation of Trade Sale Department selling to

national retail and e-retail accounts.

( Served as a member of the Executive Committee.

( Implemented and managed the company's first successful

international sales effort.

( Excellent performance evaluations.

Education and Credentials

350 Hours Sales Management Training

B.A. Degree - Education/Communications

International Institute, Lewisville, Texas 1993

Computer skills include Word, Excel, PowerPoint, ACT, and Goldmine

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