Customer Service Medical

DEBORAH HERENDEEN

*** ******** **** *****

Draper, Utah 84020

801-***-****

***************@*****.***

Over 15 years in Customer Service and 8 years working in the Medical

Profession as a Patient Registration Specialist, Radiographic Scheduler,

Receptionist, and Outpatient Medical Coding. I am proficient in

exceptional customer service skills treating all patients, co-workers, and

supervisors with respect, and dignity, showing compassion, and care for

their individual and varied needs. Daily use of Epic Business, Power

Chart, Outlook, Smart web, and familiar with RISC, Web Collect, Help, and

HELP 2, taking co-pays, strong organizational skills, self starter and a

motivated, employee seeking the success of all those whom I work with, and

serve.

Work History

HCA- South Towne Surgery Center-Front Desk Receptionist

04/13-Present

. Greet and register patients for surgical procedures, record minutes on

post-surgical charts, then scan to coding, collect co-pays, run

reports, and prepare daily deposits, answer phones cheerfully, file

charts, and medical documents. I am in charge of medical records and

correspondence with Physician offices, Attorney Office's, and

Workman's Comp. Excellent customer service to all patients.

. University of Utah-Outpatient Service Specialist

05/08-3/13

. Accurately enter patient information into computer system, and make

daily charts.

. Compile all paperwork, ensuring patient understands and signs all

necessary papers.

. Assess all insurance data in order to ensure accuracy and collect co-

pays.

. Collaborate with medical assistants, nurses and physicians regarding

patient care.

. Provide excellent customer service to difficult patients and resolve

their concerns.

. Schedule, order, and prepare patients for radiographic examinations.

Intermountain Health Care-Ancillary Coder, Call Center Patient Registration

10/05-5/08

. Assigned proper coding to outpatient medical procedures for insurance

re-imbursement.

. Interacted with insurance companies, physicians, nurses, and patients

to resolve coding issues.

. Pre-registered patients for upcoming surgery and x-rays over the

telephone

. Verified insurance, collected deductibles, and co-payments

EDUCATION/PROFESSIONAL TRAINING AND CERTIFICATIONS

Concord Career Inst. in Oregon, for Medical Coding and Billing.

(Graduated) 2005

Leeward Community College-Hawaii-Three Semesters 1971

Brigham Young University-Hawaii-One Semester 1970

Certified Professional Coder (CPC)

2006

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