Customer Service Sales

EBONIE PROCTOR

**** ******** *****, ***********, ** 207**-***-*** 1156 *************@*****.***

COLLABORATIVE SUMMARY

INTEGRITY DEVOTION LEADERSHIP

Experienced professional with a background in the Customer Service, Sales/Banking and Clerical Industries:

looking to secure a challenging position with a dynamic organization to utilize my business knowledge. I’m an

energetic visionary with the experience that spans a decade. I have the credibility that is built on quality, service,

sales and uncompromising ethics from my educational background. I am currently seeking to make a progressive

move to business training and sales operations leadership.

• •

Effective in analyzing & Budgeting & Records. • Customer Service/Customer Sales

implementing client service(s)

• 60 WPM, with an •

needs.

accuracy rate of 80%.

• Successful in both team and • Merchandising & Display

• Troubleshooting/Problem

self-directed environments.

Solving.

• People Person

• Engaging presenter & effective training

skills.

ROFESSIONAL EXPERIENCE

P

CELADON SPA – WASHINGTON D.C 01/ 12 11/13

ETAIL ADVOCATE II & RECEPTIONIST

R

Responsible for managing incoming calls from our customers and developing a rapport with them to deepen our

existing/new relationships providing exceptional service.

Responsible for optimizing sales opportunities

Chosen as a *Team Asset* Member to lead my team to voice our interest and ideas in changing some company

employee polices & employee requirements.

Optimized sales opportunities while balancing yield and Customer Delight.

Utilize negotiation and decision making skills to determine the most appropriate solicitation for each customer, while

maintaining customer satisfaction.

CAPITAL ONE BANK WASHINGTON D.C 06/11 07/2012

TELLER/RECEPTIONIST

Appointed to assist in training and demonstrations to new associates and current teammates using Capital Software.

Top Performer month after month for having the highest teller survey scores.

Contributed to a significant, visual and energetic increase in staff morale by facilitating staff activities outside and

inside work.

Entrusted with the most complex guest service issues as a result of exceptional ability to promptly resolve concerns

and satisfy guests as a manager.

Volunteer in meetings to demonstrate service driven activities to excel the company.

FRANCESCA’S, BETHESDA MARYLAND 08/09 –08/11

ASSISTANT MANAGER

CONTINUED …

Mastered resolving guest grievances within scope of authority and often received great accolades from

management, colleagues and guest.

Executed administrative and receptionist task for Sales Coordinators and General Management.

*Top Performer in Booking for Large Groups* and Top Performer in Guest Service*.

Reservations, inventory, scheduling and assisted guest with shuttle ride tours in the historic community,

organizing cab pickups and booking.

Trained new hire associates by using all programs and services we offered.

EDUCATION

Bauder College BA

Merchandising/Marketing 2009

PROFESSIONAL DEVELOPMENT

Excel, Word, Access, PowerPoint

Sales CLMS, MBNHIS,CCNET, FLAGSCAPE

Retail/Call Center/Bank IBM Pro, Remedy, SQL, Vanity, SQL, UNIX

REFERENCES

Available Upon Request

Contact this candidate