Customer Service High School
Resume:
B rian Jackson
Washington Terrace, Utah ************@*****.*** 801-***-****
C US TOMER S ERVI CE, W AREHOUSE & G ENERAL LABOR
•3+ years of Customer Service/Retail Sales Experience
•Demonstrated ability to multi task
•Excellent communication skills
•Strong customer service focus
•Professional, friendly & enthusiastic
•Excellent written & oral communication; experience with multicultural interaction
•Strong organizational skills, and problem solving skills
•Multiple office/clerical skills including telephone, 65+wpm, fax, email, copy machine, &
internet etc.
•Microsoft Word, Power Point, Excel, proficient on MAC and PC
•Ability to work with others effectively within a team environment and individually
P ROFESSIONAL E XPERIENCE
TELEPERFORMANCE, Ogden, UT, July 2012 August 2013
CALL CENTER AGENT
Handled personal and business accounts for AT&T
Typing, taking payments and transferring funds
Conducted customer service surveys
Ensured excellent customer assistance and satisfaction
Mentored colleagues on the floor for with difficult calls and adherence to policies
CONVERGYS, Ogden, UT, November 2013 March 2014
RCI Timeshare Service Agent
Helped RCI members get the most of their timeshare
Handled members personal accounts
Typing, taking payments, providing vacation suggestions
Ensured excellent customer assistance and satisfaction
WALGREENS, Victorville, CA January 2009 December 2009
CUSTOMER SERVICE ASSOCIATE
Cash Handling
Customer Service
Cleaning, Stocking & Cashier
ADECCO, West Covina, CA, April 2008 November 2008
TEMP WORKER, Dryers Ice Cream
Worked within the factory, stacking & wrapping pints of ice cream to be shipped to
clients.
Handled computer to determine the amount of ice cream within order & to planned
ahead to ensure products fit palette size with no overhang to prevent damage in
transport.
E DUCATION
Nogales High School – Diploma, 2007
Victor Valley Community College Some college credits, 2009
References available upon request
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