Customer Service Software
Resume:
Thomas Sweat Jr
Beacon, NY *****
********@*****.***
SKILLS
* PC Hardware and Software installation
* Active directory and Microsoft Exchange
* Microsoft Office Suite 2003, 2007, 2010
* Microsoft Windows Server 2003, Red Hat Linux, Windows XP, Windows Vista,
Windows 7, Windows 8
* LAN/WAN Technologies (TCP/IP, DNS, DHCP)
* Wireless connectivity
* troubleshooting skills with PC and network hardware and software
* Typing speed of 45 wpm
* Remote desktop - Real VNC, Teamviewer
* Basic Cisco router configuration
EDUCATION
Associate (2 year degree) of Occupational Science Katharine Gibbs School
of NY
Major: Computer Network Operations, GPA 3.40
* Network System Administration
* Network Technologies
* Client / Server Architecture
* Remote Computing
Bachelor of Science Devry University (Currently attending)
Major: Technical Management
Occupations Inc. 06/12 - Present
IT Help Desk assistant
*Perform analysis, diagnosis, and resolution of complex desktop problems
for end users, and recommend and implement corrective solutions.
*Install, configure, test, maintain, monitor, and troubleshoot end-user
workstations and related hardware and software. E.g. printers, scanners,
browsers etc.
*Assess the need for and implement performance upgrades to PC boxes,
including the installation of CPUs, hard drives, RAM, memory chips, etc.
*Perform software upgrades and patches to applications and operating
systems
* Configuring and supporting iPhone in Microsoft exchange based network
*Perform virus removal on PC's
*Self motivated and directed, with the ability to effectively prioritize
and execute tasks in a high-pressure environment.
*Excellent technical knowledge of PC hardware and software, including
internal components and peripherals.
*Working technical knowledge of active directory and Microsoft exchange,
which includes creating users accounts
*Able to read and understand technical manuals, procedural documentation
*Ability to conduct research into PC issues and products as required
Pomeroy IT Solutions 05/03/10- 03/31/12
Junior Computer Operator
*IBM mainframe experience
*experience with MVS, JES and CICS commands
*runs daily checklist to monitor systems status, troubleshoot and report
problems to field engineers
*cross train as well as learn new product enhancements.
*document and change passwords for all system ID's in the operations area.
Precision pipeline solutions 12/28/09-01/21/10
Stray Voltage field Technician
*Testing and inspecting central Hudson owned telephone poles for stray
voltage
*Map reading Skills
*Hand-held electronics and computer skills
*Personal/Communication skills
*Time Management Skills
Adecco for CareFusion at Vassar Hospital 11/30/09 - 12/4/09
Field Service Technician Temporary
*Performed software updates of medical devices using various CareFusion
Alaris Products proprietary software applications
*Checked medical devices after software updates to insure updates were
successful
Manager Everything for Your Buck 01/03-04/09
* Stock and keep track of inventory
* Maintenance of Digital video recorder computer camera system
* Assist customers to ensure that they are satisfied
* Provide excellent customer service
New York City Department of Probation 04/07 - 06/07
Spring Intern / IT and Help Desk assistant
* Answered telephones and provided technical support on various software
and hardware issues
* Diagnosed, troubleshoot and fixed computer hardware and software troubles
* Assisted IT staff in configuring client workstations and connecting to
network servers
* Network installation of PCs and printers
* Respond to user requests via trouble tickets
* Helped IT staff with e-mail migration of the Department of Probation
REFERENCES
Furnished upon request
Contact this candidate