Office: Documentation, Coordinator, Processor, Cust. Service Rep

Objective

To obtain a position where my experience can be effectively utilized to

improve operations and contribute to company growth.

Professional Experience

Bertling logistics (TEMPORARY ASSIGNMENT) - HUMBLE, TX

06/2013-03/2014

Project Coordinator

< Arranged the trucking of domestic cargo to facilities for exporting.

< Verified the clients order information in detail, for correctness.

< Ensured that documents meet export regulations.

< Informed the client via email on pickup & delivery schedules, delays,

and discrepancies on documents.

< Input material receipt information in the system and issue copies to

the client.

< Receiving and responding customer complaints.

Maersk Line - THE WOODLANDS, TX

08/2006 - 03/2013 Export Customer Care Agent

< Coordinate movement of Export dry cargo from various ports in the

United States.

< Answer high call volume from clients of Maersk while maintaining high

volume emails.

< Ensure legal documents are processed correctly and distributed.

< Responded to and followed up on customer inquiries or complaints by

phone or email.

< Develop and maintain relationships with internal and external

clients.

< Acted as a liaison between operations, sales, line management,

dispatch and freight forwarders etc.

Master Tile (Temporary ASSIGNMENT) - Houston, TX

02/2006 -7/2006

Inventory Control Specialist

< Coordinated various data spreadsheet with company material.

< Recorded all damaged materials and replenishment.

< Organized inventory requirements and procurement details with vendors

/ customers.

< Oversees records of daily audits, evaluation and distribution

inventory.

FED EX Express (TEMPORARY ASSIGNMENT)- Houston, TX

10/2005-02/2006 Human Resource Assistant

< Handling employee relations, changes in the organization, confidential

information issues, and other sensitive HR-related matters.

< Assisted staff with routine HR related questions as the first point of

contact for employees.

< Managed, organized and updated files, records, correspondence, charts,

reports, etc - Performed HR office services such as: filing of files and

documents, print, duplication, stocking of equipment and supplies.

rockwell automation (tEMPORARY ASSIGNMENT) - houston, TX 02/2004 -

08/2005

Administrative Assistant

< General office and customer service support.

< Order entry, editing support.

< Created and updated quote spreadsheets, and bookings log.

< Process data books, and monthly reports.

Affiliations & Computer Skills

< Proficient with Microsoft excel, word, power-point, and outlook email

system.

< Good organizational skills, fast learner with programs and processes.

< Good telephone and email etiquette.

< Strong interpersonal skills and works well with others.

< Completed hazardous materials training classes.

Education

University of Phoenix - Houston, TX

Bachelor of Science - Major: Management (September 2009)

Lone Star college - Houston, TX

Associate of Applied Science - Major: Computer Information Systems (May

2005)

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