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Customer Service Representative

Location:
Greenfield, MA
Posted:
August 06, 2014

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Resume:

Antionette Peterkin

*** **** **** ******

Apt *a

Springfield, MA 01108

**************@*****.***

413-***-**** – 413-***-****

OBJECTIVE: Seeking a full-time position as customer service representative

QUALIFICATIONS SUMMARY

Enthusiastic in achieving top quality in customers

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Exceptional telephone etiquette

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Great integrity providing outstanding administrative support in customer service

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Computer skills Macintosh, MS Word/Excel/Access and type 45 wpm

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Work well independently and in a team, self-starter dependable quick learner

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WORK EXPERIENCE

04/2012- 3/2014 Customer Service/Travel Agent Wyndham Vacations Resorts, Coconut Creek, FL

• Booked domestic and international travel arrangements-from airline tickets to full

vacation packages.

Outbound sales and upgrades, concierge services provided,

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received/recorded payments, met monthly quota.

Identified client’s wishes, needs and requirements and made appropriate

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travel recommendations.

Education: High School Diploma Dillard High School, Fort Lauderdale FL.

GPA 3.20

Hobbies: Reading, biking and cheerleading. Swimming and track.



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