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Customer Service Representative

Location:
Greenfield, MA
Posted:
August 06, 2014

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Resume:

Antionette Peterkin

*** **** **** ******

Apt *a

Springfield, MA 01108

**************@*****.***

413-***-****413-***-****

OBJECTIVE: Seeking a full-time position as customer service representative

QUALIFICATIONS SUMMARY

Enthusiastic in achieving top quality in customers

Exceptional telephone etiquette

Great integrity providing outstanding administrative support in customer service

Computer skills Macintosh, MS Word/Excel/Access and type 45 wpm

Work well independently and in a team, self-starter dependable quick learner

WORK EXPERIENCE

04/2012- 3/2014 Customer Service/Travel Agent Wyndham Vacations Resorts, Coconut Creek, FL

• Booked domestic and international travel arrangements-from airline tickets to full

vacation packages.

Outbound sales and upgrades, concierge services provided,

received/recorded payments, met monthly quota.

Identified client’s wishes, needs and requirements and made appropriate

travel recommendations.

Education: High School Diploma Dillard High School, Fort Lauderdale FL.

GPA 3.20

Hobbies: Reading, biking and cheerleading. Swimming and track.



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