Customer Service Manager

Charlene Cushing

*** *********** ******, #*** ********* Springs, FL 32714 Phone: 407-***-**** E-Mail: ***********@*****.***

Objective

Innovative manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-

do attitude who is driven to learn, improve, and succeed.

Experience

Children’s Home Society of Central Florida – Volunteer January 2011 – Present

• Educated at-risk teens about hygiene and personal care.

• Served as a mentor for teens.

• Helped students of Evans High School at the Community School

Universal Event Photography - Event Manager October 2012 - Present

• Traveled to competitive events in various cities, including Sacramento, Boston, Columbus, Denver, and Houston.

• Responsible for set-up of all marketing and signage.

• Oversaw set up at each event with corresponding genbox, server, and required networking.

• Managed small to medium sized teams of photographers and temporary employees to ensure exceptional customer service.

• Hired all temporary employees.

• Served as a liaison between UEP and each client.

• Recorded and managed all payment statistics and batch out reports.

Dr. Sant & Associates, O.D. - Optometric Technician August 2008- July 2012

• Obtained detailed medical and personal data for patient charts and records.

• Maintained organized records of customer prescriptions, work orders, and payments.

• Instructed patients on the proper care of eyeglasses and contact lenses.

• Performed all pre-testing, including auto-refraction, IOP’s, Optomap retinal imaging, and visual acuities.

• Submitted insurance claims.

• Nightly clean-up of exam rooms.

Education

Corinthian College: Associate of Science in Business – Magna Cum Laude 2012

Concentration in Business Marketing

Dean’s List

Corinthian College: Bachelor of Science in Business 2014

Degree in progress

President’s Honor List

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