Customer Service Manager
Resume:
[pic]
CAIMP F. BAILEY
Toledo, Ohio 43607
Phone: 419-***-****
[pic]
PROFESSIONAL SUMMARY
Skilled and accomplished IT Systems Professional with over 20 years
experience in IT Systems support, IT Infrastructure management and Network
management.
> Extensive background in study and analysis of IT systems requirements for
design, configuration and management of LAN and WAN along with management
of servers.
> Expertise in setting up and managing Unity, Unity Express, Cisco Call
manager 5/6.1 and Express VOIP phones and video over IP.
> Expertise in IP phone implementation: Design, planning, Document buildup,
Call routing, Auto attendants, IVR integration, QoS, budgets, and
timeframe.
> Has considerable experience of working in the automotive industry
environment with in-depth knowledge of EDI/JIT concepts.
> Well-versed with set up, configuration and management of Citrix Servers
and VM Ware. XenApps/Appsense applications.
> Hands-on experience in design, setup and management of "Just in Time"
production systems including XP controlled shop-floor systems for
production.
> Adept at preparation of documentation, training materials and status
reports to provide feedback to senior managers.
> An excellent communicator with keen analytical ability and problem
solving skills. Demonstrated ability to work independently as well as
collaboratively in team environment.
TECHNICAL SKILLS
Networks: LAN, WAN, Novell Networks (Token ring and EtherNet),
Internetworking,
TCP/IP networks, FDDI Networks, FrameRelay, MPLS, and VPN.
Servers: Windows NT, 2000 and 2003 servers, Citrix Server, Lotus
Notes, Exchange
Protocols: SNMP, SNA, GOSIP, OSPF, TCP/IP, MPLS, SIP.
Routers: Cisco and Nortel routers
Operating Systems: VM Ware 3-4.1 vCenter, OS/2, UNIX, Windows
2000/2003/XP/Vista/7, Windows NT, Novell 2.11 - 5.1
Others: C++, SQL Server, Crystal Reports, Chameleon NFS,
Attachmate, SMS/SCCM.
PROFESSIONAL EXPERIENCE
Aktion Associates Inc. - Toledo, OH Feb
2012 to Present
Network Engineer/IT Consultant
. VM Ware vSphere 4.1 to 5.1 Installations, P2V processes, Configuration,
training, Implementing Disaster Recovery. vCenter, vSphere
. Server configuration design, Microsoft server 2003 - 2012, Exchange 2000
- 2010
. Cloud base services, customer support, network design.
. Nas/Das, and SAN experience. Infrastructure Provisioning.
. Tablet computing consulting, Dell, HP, IBM Server hardware experience.
. Data center design, Infrastructure wiring.
. IBM Blades, HP SAN, IBM stand a lone servers. Cisco routers, switches,
Juniper Routers, Pix firewalls, checkpoint firewalls.
. HMI and Hand scanner experience.
OnForce.com/Fieldnation.com - Metro Toledo, OH/Metro Detroit, MI Areas
June 2008 to Jan 2012
Service Engineer/independent contractor
. Customer service, network troubleshooting, I.T. repairs, for various
companies.
. McKesson Acudose software and Medical cabinet trouble shooting, for local
Hospitals.
. VoIP solutions, installs, and configuration for Avis locations, .Net
programming, Wifi Setup and Configuration.
. VM Ware 4.1to 5.1, vCenter migration for Lowes.
. Hancock-wood electric GPRS project. Fiber upgrade.
. Fiber cabling for Lowes, and network upgrades. Migration support to VM
ware, Setup. And configuration of Citrix servers.
. Windows 7 migration and project management, for Auto Zone locations.
. P2V using vCenter stand alone. VM ware upgrades to 5.1
. Checkpoint and Other 3rd party firewalls.
Prestolite Electric Inc. - Plymouth, MI Feb
2007 to May 2008
Manager of Systems & Network Administration
. Responsible for design, configuration, and management of LAN and Global
WAN. Catering to
network requirements of Trucking/Military environment.
. Implemented SAP ERP system at China and Argentina plants.
. Responsible for Oracle to SAP migration at US plants.
. Responsible for Mdaemon to Exchange 2007 Email migration at all locations
globally.
. Responsible for planning, design, and implementation of Global VoIP phone
system. Including Meeting with vendors, evaluation of equipment, team
management.
. Setup and managed Cisco Call Manager 5/6.1, Cisco IP phones, and IP
security cameras.
. Setup and configured Unity Express. Upgraded to Unity.
. Setup and configured Cisco routers and switches.
. Setup and managed VM Ware servers. vSphere, EXS 4.5-5.0
. HP Blades, EMC storage arrays, Equal Logic SAN
. Setup and managed Global Email system. Running Exchange 2007.
. Designed and Setup Citrix/terminal servers at Global locations.
. Setup, and Managed Citrix XenApps, Terminal services policies.
. Supervised Global I.T. team covering: USA, UK, Argentina, and China
operations.
. Responsible for Planning and implementation of MPLS Network.
. IT Project management for Global IT organization. Including budgets.
Responsible for upgrading and redesigning Computer rooms. USA, UK, and
China.
. Responsible for Backup power systems, and disaster recovery planning.
. Responsible for EPO Server for American plants, Symantec Enterprize for
Over seas operations.
. Responsible for Planning, design, and implementation of data center move
to new building.
. Setup and managed Black berry Enterprise server.
. Skills used: Cisco IPT, Cisco CER, Cisco ASA, Cisco Wireless, PBX Telco,
VM Ware, BIS, Notify Server, Dynamics AX 5.0, WSUS.
New Mather Metals Inc. - Toledo, OH Jan
2002 to Dec 2006
Corporate I.T. Specialist
. Responsible for design, configuration, and management of LAN and WAN to
cater to network requirements in auto industry environment.
. Responsible for planning, project management of phone system migration
from PBX to VoIP system. This was done for Corporate HQ, and 3 plants.
. Setup and managed Cisco Call Manager Express and IP network video for
security and production control.
. Responsible for design, setup, and management of "Just in Time"
production systems.
. Responsible for Kronos clocks. Instalation, Configuration, and Kronos
WorkForce Central 5.2
. Setup and manage Exchange 2003 servers, 2003 Active directory servers,
2003 Terminal servers and 2003 Anti Virus and Spam Servers. Setup and
Managed AS400 (iSeries).
. Work on setup and management of wireless network. Along with
responsibility for Cisco routers, Pix firewalls, Checkpoint and Other 3rd
party firewalls.
. Responsible for network cabling utilizing Cat5e and fiber and setup NAS
drives.
. Responsible for System side ERP implementation (SAP, Visual
Manufacturing) and also worked on EDI for two remote plant locations as
well as corporate office location. BI solution planning.
. Implemented Microsoft Dynamics AX 4.1/5.0 at Franklin, KY plant for
testing and prove out purposes before going with Visual. Ran on this
platform for 14 months.
Accomplishments:
. Successfully maintained 97% yearly network up time.
. Built network for both plants $130,000.00 under budget.
. Achieved savings worth $90,000.00 per year I.T. in operating expenses.
. Skills used: Citrix/Terminal server, Mcafee server, Citrix Xen Desktop,
Cisco Switches, Cisco IPT, Cisco CER, Cisco Pix, PeopleNet Truck
Tracking, Mfg/Pro, Windows 2000/2003 server
Kmart International Headquarters - Troy, MI Jan
2000 to Jan 2002
Supervisor/Level III, Deployment Operations Center
. Supervised and provided third level support for D.O.C.
. Managed a team of 17 level I and Level II engineers responsible for
configuration and troubleshooting of Cisco switches and routers.
. Responsible for operational status of T1's, frame lines, firewalls, and
dial backup lines for all Kmart stores.
. Responsible for management of NT based network using IP, server setup,
and configuration.
. Setup, managed, documented remote network support systems and software.
. Responsible for Unix Administration and Network Security
. Skills used: HP openview, Cisco IPT, Cisco CER, Cisco switches
Johnson Controls Inc, Detroit, MI July 1998 to
Dec 1999
Information Technology Supervisor
. Responsible for design, setup, and management of "Just in Time"
production systems that included NT controlled shop-floor systems for
production, Unix (HP) systems for financials/inventory control, and
Netware for LAN in auto industry environment.
. SAP, Oracle system architecture. BI planning/BC planning.
. Responsible for data communications link (EDI), and network security with
GM's plants, supplying in sequence to their production lines.
. Setup and managed Lotus Notes Email server and Netware based LAN running
IP.
. Worked on PBX/Voice mail programming with 110 and 66 punch down blocks.
. Prepared documentation and worked on disaster recovery planning, and
backup of all servers.
. Skills used: Cisco IPT, Cisco CER, HP openview, Cisco routers.
Xycom Inc. World Headquarters, Saline, MI Nov
1996 to July 1998
Network Analyst (C.N.E.)
Xycom is involved with manufacturing of industrial computers
. Developed and advanced hardware and software systems, supporting Windows
based Netware and NT network.
. Setup and configured Cisco routers, Ascend/Max firewalls, and security of
both LAN and WAN communications to manage network requirements.
. Responsible for enterprise wide Server and workstation data backups.
. Imparted corporate training on PC's, Win95/NT, Lotus Notes, and Internet
usage.
K-Mart International Headquarters, Troy, MI July
1993 to Nov 1996
C.N.E.
. Supported Client/Server systems, Netware based network and desktop
systems.
. Responsible for data communications, system installation, upgrades,
trouble shooting, end user support, and technical consulting.
. Provided support for AS400 and RS6000 running TCP/IP, setup net view 6000
and frame relay.
Blue Cross & Blue Shield of Ohio, Toledo, OH Oct
1985 to May 1993
Marketing Proposal Analyst
. Provided guidance and support to teams at departmental level for writing
program codes and coordinated all activities associated with the PC/Unix
LAN based proposal rating system.
. Wrote all users manuals and developed training materials for the remote
rating system.
. Contributed to development of marketing plan and advertising/promotion
initiatives for the system.
. Responsible for conducting corporate wide training of hardware and
software and imparted training to brokers.
Accomplishments:
. Credited with successful automation of a process that was completed in
two weeks, with a team of 14.
. Successfully increased turn-around time to 5 minutes.
. Published manual with library of congress.
Contract Jobs:
2001/02 The Wellnessplan Detroit
Hipaa compliance, Disaster Recovery Planning, Network upgrade,
Data migration.
Medical information systems. Setup and configured Citrix
servers.
2006/07 Robert Half Consulting
ERP/EDI systems repair/design, backup/recovery system design.
2008 Alumi-Bunk Toledo June to Nov
Video over IP, data recovery, disaster planning, remote access.
2008 Marathon Petroleum Findlay, Ohio July to
January 2009
Installing, setup, and testing Cisco Routers/switches. PBX to IP
phone migration. Responsible for planning and project
management. This included 250 sites. Included: Network
analysis, Map Network, Deployment methods, wiring requirements.
This was a Allworx IP phone system. CDMA network, with radio
phones.
EDUCATION/ CERTIFICATIONS
. B.S. Computer Science & Engineering, University of Toledo, 1990, G.P.A.
2.9.
. Combat Engineering Degree, Army, 1987 - 1991
- Squad Leader for a combat engineer, network data comm. team, Honorable
Discharge
- Heavy Equipment Operators License, SPC, Programming.
- Data Communications/ TCP/IP Networks.
Certifications
1992/99 CNE
1994 CCNE
1999/01 MCSE
Seminars and Training
1992-99 Novell Netware training. (CNE) 1992/95
TCP/IP Internetworking
1998/99 TCP/IP training (certified) 2000/01 I.T.
Security training
1996/99 UNIX Machines class 1 & 2. 1994/99 Cisco
router (CCNE)
1998/01 Supporting and Using Windows 95/98/2000, NT Class
2004 Mastering Internet and Security training
2011 Kepner-Tregoe Problem Solving & Decision Making
Awards:
2004 Nominated to Computerworld's Premier 100 IT Leaders
Contact this candidate