Customer Service Quality Control

D an ielle C Jones

**** ******** ***. *********, * I. 49001 C: 269-760-

**** ************@*****.***

Professional Summary

Dependable, adaptable, and self- motivated individual eager to further my

l aboratory knowledge and customer service skills

Skill H ighlights

- Complex problem solver

- Self directed

- Excellent lab practices

- Strong in terpersonal skills

- Quality control procedures

- Customer service-oriented

- Staff t raining and development

- Dependable and reliable

Professional Experience

Product Technologist

05/2005 to 07/2014

Charles River Laborator ies

Portage, M I

Produce research models used in medical research

Customize product with critical specs

Participate in preparation of reports, offers, and completion of customer paper work

Inventory control

Approve customer orders

Data entry from production documentary

F unctional assistant to supervisor, as well as provide leadership in supervisor’s

absence

Scheduling of co-workers

Provide t raining consisting of three levels of other co-workers

Understand and comply with all SOPs pertaining to specific area

Participate in planning/coordination of customer projects for department

D ay porter/ Custodian

08/2001 to 03/2005

J angula Cleaning Sales and Services

Kal am azoo, M I

Maintained cleanliness of offices, bathrooms and break rooms

Ensured designated areas were properly stocked

Performed outdoor maintenance

Education

Kalamazoo Central H igh School H igh School

D iploma K alamazoo, M I

2003

Kalamazoo Valley Community College

K alamazoo, M I

Relevant coursework in: In terpersonal Communication and College Writing

Awards

Achieving Customer Excellence Award: 2012

Teamwork Award: 2011, 2013

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