Customer Service Medical

SHARIKA PERKINS

*** ******* ***** **. ******, NC 28152

Phone: 704-***-****

E-Mail: **************@*****.***

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Qualifications Ability to read job orders for product specifications.

Spreadsheet Excel and Database Management

Excellent Customer Service Skill

Basic understanding of blueprints; Safety Training

Ability to use basic hand tools, power tools

Used most thermoplastics and polymers including acrylic, polycarbonate

Pallet jack experience

Education

Cleveland Community College, Shelby NC

AAS Degree, Medical Office Administration

2010

Certificate- Medical Office Admin.- Basic

2009

Certificate- Medical Office Admin.- Intermediate

2009

Experience A Chance for Change

November 2011-September 2012

Medical Records: Maintain patient files by timely filing and updating

records, files patient data upon receipt of information; initiates

records for new patients and creates computer index, audit charts,

assists in copying and distribution of record information per policy,

sends and receives information via facsimile machine, handled and

submit authorizations using valueoptions site, and followed HIPPA

guidelines. Other duties include secretarial procedures and provide

great customer service.

Outpatient Therapy Service

June 2010-October 2011

Clinicians Assistant/ Medical Records: Assist therapists with

scheduling appointments, collect insurance and billing information,

filing charts, maintaining/organizing charts, organize overflow paper

documents, route multi-line telephone calls, register clients

according to protocols, respect and maintain privacy and dignity of

clients (HIPPA), and assure client confidentiality at all times. Other

duties include opening office in the morning, trained new employees

and able to multi-task.

Trinity III October 2005-March 2008

Community Support/Paraprofessional: Assist youth with Person-Centered

Plan/goals in home/community based settings. Helped consumers achieve

their goals, provided counseling with the guardian/parent(s) of

consumer on their success in the program and engaged in community and

educational activities.

Tact Plastics USA

September 2001-February 2004

Injection Mold Operator: Inject plastic parts from machine, assemble

and inspect parts for shipping, set-up machine according to part being

run, used hand tools to assemble and smooth out rough parts, used

calipers and gauges, production-based work, affixed shipping labels on

packed cartons, inspect first run and sample part to ensure accuracy,

ability to locate and store materials from warehouse, operate hand

truck, and palletized cartons.

Nestles

April 2000 - July 2001

Call-In Prep Weigher: Hand-weigh food to be placed in trays on

production line, food was processed and handled for shipping, inspect

boxes to ensure appropriate labeling, used appropriate handling

techniques, and followed sanitation rules.

Goody's Family Clothing June 1999-May 2001

Cashier/Customer Service: Awarded 2001"Outstanding customer service

skills" certificate, trained other cashiers, computed daily cash

receipts, cash out customers purchasing items, assist customers with

ideas on clothing, and answered phone calls.

Associations Member, Mu Epsilon Delta, 2006

Who's Who Among Students in American Universities & Colleges, 2010

Reference Available upon request

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