Customer Service Technician

JUSTIN POLIDORI

** *** ***** **. *********, PA **057 H: 215-***-**** C: 215-***-**** ******.********@*****.***

Summary

Dependable service technician with over ten years of experience in the telecommunications industry. Self-motivated,

hardworking individual who quickly masters new skills and systems.

Highlights

• Vast experience in the installation of fiber optic cable, coaxial cable, CAT6e cable and telephone wire

• Common software application knowledge

• Exceptional Troubleshooting and Repair skills

• Highly effective communicator; excellent written and verbal skills

• Meticulous attention to detail

Experience

Field Service Technician

10/2011 to 02/2014

Verizon

Philadelphia, PA

Placed copper and fiber cables for voice and data indoors and outdoors

Installed FiOS TV systems in residences and businesses

Installed coax cables and telephone wire with phone jacks inside customer's premise

Documented and reported each installation and repair in company tablet

Carefully explained all aspects of running the cable system to customer

Supplied technical and customer service support by phone and in person

Installation & Repair Technician

02/2007 to 04/2011

Cavalier Telephone LLC

Warminster, PA

Installed CPE such as channel banks, routers and firewalls

Installed POTS lines, DSL lines, equipment and phone/DSL jacks inside customer’s residences and businesses

Utilized troubleshooting skills to resolve customer issues from central office, network interface, and customer's phone

jack

Repaired inside wiring issues and referred outside wiring issues back to ILEC

Documented all installation and repair tickets in company log

Maintained excellent customer support

Service Technician

07/2003 to 01/2007

Quantum Telecom Inc.

Bristol, PA

Installed new or refurbished Toshiba telephone systems

Repaired and maintained business telephone systems

Installed voice and CAT5e data cables for business customers

Installed CCTV video surveillance systems

Installed Siamese coaxial cable for video surveillance systems

Basic telephony online training through Toshiba University

Accomplishments

Acknowledged as top 5 technician in Tri-state area based on company specific guidelines by 2 previous

supervisors. Valuable leadership skills assisted in training multiple new service technicians.

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