Customer Service Representative

ROY E. ALLES

*** ****** ****** ( Sloan, NY ***** ( Home: 716-***-**** ( Cell: (765)

***-**** ( **********@*****.***

Innovative team member with extensive technology and engineering

development experience within highly competitive markets. Analytical

strategist skilled in successfully navigating corporations large and small

through periods of accelerated growth. Collaborative communicator

continually focused on building relationships and promoting synergy across

team lines.

Professional Experience

GEN TECH SCIENTIFIC

Arcade, NY ( February 2013 to July 2014

Field Service Engineer

Install and test Gas Chromatography Systems and Mass Spectrometer Systems.

Troubleshoot and repair customer's equipment. Use effective communication

and customer service strategies to mitigate customer concerns and resolve

complaints. Rebuild and refurbish GC, MS Systems and Liquid Auto Samplers

to manufactures specifications. Test Equipment to match Customer specific

requirements.

ROY E. ALLES

Peru, IN ( June 2009 to February 2013

Independent Contractor

Repaired and performed maintenance on home personal computers and laptops

and appliances onsite or in home. Used effective communication and customer

service strategies to mitigate customer concerns and resolve complaints.

Developed marketing strategies to increase self-employed revenue, while

decreasing overhead. Negotiated contracts and customer orders. Coordinated

onsite maintenance and repair of privately owned arcade games.

TOMOTHERAPY

Madison, WI ( October 2006 to June 2009

Field Service Engineer & Customer Service Representative

Coordinated maintenance and repair of complex CT Helical-based radiation

Cancer treatment systems. Assigned to regional rotating On Call and to

troubleshooting team related to HVAC, Power and mechanical

functions. Maintained multiple interactive computer systems, including IBM

Blade Server calculation clusters and Data Servers. Used effective

communication and customer service strategies to mitigate customer concerns

and resolve complaints. Coordinate shipping, including shipping/receiving

and reshipment.

HITACHI MEDICAL SYSTEMS AMERICA

Twinsburg, OH ( January 2002 to April 2006

Field Service Engineer & Customer Service Representative

Maintained and repaired Magnetic Resonance Imaging (MRI) systems in both

permanent and Super-conducting High Field Configurations. Installed, tuned

and prepared customer acceptance of MRI system. Used effective

communication and customer service strategies to mitigate customer concerns

and resolve complaints. Monitored and recorded all paperwork, timecards and

documentation as required by Hitachi and FDA through the internet and

extranet. Coordinate shipping, including shipping/receiving and reshipment.

SCHLUMBERGER TECHNOLOGY CORPORATION

Berwick, LA ( January 2001 to October 2001

Site Supervisor Technician

Served as direct, on-site liaison between Oil Companies and Schlumberger.

Coordinated and monitored all aspects of cement process for off-shore

drilling of wells. Ensured all required blow out prevention tests as

required by law.

Conducted daily maintenance of cement unit and high pressure valves, lines

and pumps. Tested, filled out, billed and tracked paperwork. Monitored

operations, ensuring government, company and industry regulation adherence.

Professional Experience Continued

MICRODYNE OUTSOURCING INCORPORATED

Indianapolis, IN ( September 2000 to September 2001

Level A Repair Associate

Used industry approved maintenance and technician regulations and

strategies to trouble-shoot and repair various EPSON products, IE printers,

scanners and projectors. Called upon to coordinate repair team as Acting

Team Leader. Recruited to serve on various special individual and team

projects. Received EPSON certified training and work assignments for Level

C repair work

Other notable experience: Sloan Super Market, Assistant Manager ( Allied

Eastern Distribution, Driver & Warehouse Worker ( Mayer Brothers

Incorporated, Driver ( Sunrise Cargo, Driver

Education

Bachelor of Applied Science with Honors, Electronics Engineering Technology

(2001)

Associate of Applied Science with Honors, Electronics Technology (2000)

ITT Technical Institute Indianapolis, IN & Getzville, NY

Memberships:

National Vocational Technical Honor Society

Electronic Technician Association.

Military Distinctions:

U.S. Army Good Conduct Medal (1981 & 1985)

U.S. Army Overseas Service Ribbon (1983

U.S. Army Achievement Medal (1981, 1983, 1984 & 1985)

U.S. Army National Guard Achievement Medal (1990 & 1993)

U.S. Army National Guard Overseas Service Ribbon (1993)

U.S. Army Honorable Discharge (1983 & 1985)

U.S. Army National Guard Honorable Discharge (1996)

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