Customer Service Sales
Resume:
Mike Leugers
Brighton, MI *****
***********@*******.***
Relevant Professional Experience
Acosta Sales & Marketing Retail Sales Representative
Acosta Inc., based in Jacksonville, FL, services retail stores throughout
the United States in a retail continuity merchandising capacity.
. Helped increase Beckett holiday sales by 160% by stocking, maintaining
and performing returns for MJ Holding, formerly Beckett, trading cards
in an assigned territory, including performing resets, all to
planogram.
. Delivered sales results against quota across my assigned territory.
. Executed retail coverage plans to ensure sales and coverage goals were
met.
TNG/Select Merchandising Services Merchandiser
2012-2013
TNG is a Smyrna, GA-based company servicing big box and grocery stores
throughout the United States in a retail services capacity.
. Independently stocked, maintained and performed returns for books and
magazines at two Kroger stores.
. Independently stocked, maintained and performed returns for CD's,
DVD's, and video games at a Meijer store, working with planograms.
. Set both free-standing and endcap displays.
. Performed resets and reshelves as part of a team.
US Servico Cleaner
2005-2012
US Servico is a Wixom, MI -based cleaning company servicing companies in SE
Michigan in a janitorial capacity.
. Cleaned office buildings with little to no supervision.
. Worked occasionally with supervisors and clients on cleaning issues.
New Concepts in Marketing Demonstrator/Sales Assistant
2006-2011
NCIM is a direct full-service marketing company providing in-store
marketing solutions to, specifically, Kroger stores throughout the country.
. Set up and broke down demonstration table; prepared food and/or
beverage item(s) to be sampled.
. Involved in selling process through answering customers' inquiries
about product.
. Completed report forms and often worked with management in setting up.
One Smart Tool/Virtual Office Meeting Sales
Assistant 2005
OST/VOM provided video web conferencing services to companies throughout
the United States.
. While working from a home office, prospected potential customers via
the Internet.
. Set up and performed demo appointments with prospects.
. Worked with prospects in closing aspect of sales process.
Kelly Services/Provident Bank Mortgage/Administrative Assistant
2004
Provident Bank was responsible for consumer home loans across the United
States.
. Worked with and supported 4-6 closing reps by making follow-up
outbound calls to mortgage brokers, appraisers, and title companies.
. Ordered via Internet, fax, and MS Excel, property titles, appraisals,
flood zone determinations, and risk factor reports, the latter working
in conjunction with the underwriting staff.
. Performed data entry log-in of all consumer loan applications.
Brighton Martinizing Customer Service Representative
2002-2003
Brighton Martinizing is a franchise in the Snedicors chain of dry cleaners.
. Responsible for opening and closing aspects of store including
bookkeeping.
. Performed managerial duties including allocation of work assignments.
. Assisted customers with dry cleaning orders and inquiries.
Bright-N-Wash Customer Service
2000-2001
Bright-N-Wash was a coin operated Laundromat.
. Worked independently on daily maintenance of Laundromat appearance and
performance of machines.
. Managed customers' complaints, damages, and general inquiries.
. Responsible for opening and closing of Laundromat including
bookkeeping and record keeping.
Education:
Michigan State University: 1992-1997
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