IT Professional

Merrie B. Turberg

**** ****** ****, ********, ************ 19061

********@*****.***

Home: 610-***-**** Work: 302-***-****

Objective

Position in an environment, where my education, training, and proven

ability can be fully applied.

Summary of Qualifications

. Award-winning employee with more than twenty years of successful

experience as a professional, including substantial experience as the

Manager of Information Systems at Turner Construction Company and

Network Consulting Engineer at DPS Consulting.

. Strong planner, organizer, and leader who can assimilate new concepts

quickly, provide formal training to end users, and develop business

solutions that dramatically increase efficiency and productivity.

. Technical expertise in hardware/software integration, reinforced by a

proven ability to anticipate problems before they occur and reduce

down-time when problems arise suddenly.

. Excellent communication skills, both oral and written. Able to

interact with diverse individuals and staff levels, from computer

operators to executive management.

. Skilled in the writing of technical specifications and user training

materials.

. Track record of advancement and accelerated growth.

Technical Skills

Hardware

IBM and IBM Compatible PC, Laptop, Network Servers, Hubs, Switches,

Routers, Upgrades, Peripherals, and Cabling

Software/Systems

Banyan Vines LAN/WAN, ST4NT, working knowledge of Novell & MS NT 4.0

Networks, Unix, Firewall, TCPIP, DNS, WINS, IIS, Cisco Secure, 3COM

Transcend, DOS, Windows 3.11, Windows 95 and 98, NT Workstation, Windows

2000, XP, Electronic Mail, Intra/Internet access via Web Server, Lotus

Notes 3.3-4.5 with Company Databases, MS Word, Excel, Powerpoint, Access,

Projects, Corel Draw, Pagemaker, LanShark, Beyond Mail, Ontime, ScanMaster,

NetTools, AutoCad, Primavera Project Planner, Suretrak, AdminToolbox,

NetWin, Meridian CD Mgr., Backup Exec, Legato Networker Backup Application,

Citrix Metaframe, Perigrine, Remedy, Tivoli, Altiris

Communications

Phone Systems, Modems, Communication Software

Academic Education

Camden County Community College, Blackwood, NJ

Computer Technology (1989-1992)

Basic Programming, Computer Concepts, Architecture, Troubleshooting,

Repairing, Networking, and Robotics

ROC Community College, Plainview, TX

Accounting and Business (1980-1983)

Professional Education

Citrix (2003), Neoware

Tivoli (2003), IBM

Windows 2000 (2002), Microsoft

Project Management (2002), Carey & Associates

Professional Experience

2013 - 2014 Ameriplan, USA Independent Business Owner

Responsible for recruiting new IBO's as well as market the

dental/medical plans

Professional Experience

2008 - 2013 Decision One on DUPONT/Dell Desktop Support

Desktop Tech/Work Flow Mgr.

Responsible for managing daily workflow of PC installs for Dupont

clients as well as manage 8 technicians

- Contact clients and schedule emergency installs for the Dupont

Wilmington Corp offices

as well as all plants throughout North America, Canada, and

Puerto Rico

- Work under contracted SLA support and update PQR's as needed in

Remedy

- Manage technician workflow and support them as needed

- Act as technical support on telephone calls as needed including

remote users

- Use Altiris for software distribution and asset management tool

- Work with and maintain relationships with third party vendors as

needed

- Management of WASP system for inventory control

2000 - 2007 Arkema, Inc. (Former: ATOFINA Chemicals, Inc.)

Sr Analyst/Project Leader

Philadelphia, PA

. Responsible for leading and supervising daily PC support and deployment

activities:

- Deployment of new computers.

- Repair and redeployment of existing computers and equipment.

- Installed all software installations.

- Supervise 3 to 10 Coops per semester.

. Research and test prospective applications, including a Citrix metaframe

application to be implemented in 35+ warehouses. Converted all 35+

warehouses from a VPN solution to DSL/ISDN/Comcast. Extensive experience

with various phone vendors, video conferencing and

Responsible for the set up and maintenance of the holding company

financial systems.

. Supervised the transference of all computer and telecommunications

systems of the Total Investor Relations office to a new location in New

York.

. Member of the Global Front Office team.

- Implemented software, hardware and Windows desktop standards.

- Incorporated company-wide upgrades and consolidations.

- Led the Tivoli software package distribution to all U.S.

workstations.

. Involved in other implementation projects of applications and

hardware, as needed.

1998 - 2000 DPS CONSULTING Network Consulting

Engineer

West Chester, PA

. Installed, configured, tested, and maintained a total of thirty NT and

ST4NT servers for one of the leading chemical companies in the world.

The Philadelphia Headquarters houses approximately 800 users.

. Worked closely with LAN/OS staff and field systems personnel on daily

operations and special projects.

. Performed a comprehensive evaluation of information services needs,

played a vital role in increasing the number of servers from eight to

thirty, dramatically upgraded information services capabilities, and

significantly reduced down-time in a twenty-four hour, seven day per week

operation. This consulting assignment involved direct support of help

desk personnel and documentation of servers, procedures, and

installations.

. Provided technical expertise during Y2K server setup and installation of

Y2K lab.

. Converted all users and file services from Native Banyan Vines servers to

new MS Windows NT 4.0 running ST4NT servers.

. Scheduled and coordinated the move of approximately 150 LAN printers to

new servers.

. Contract at Elf Atochem, Inc. was extended five times based on client

satisfaction.

1997 - 1998 PHILADELPHIA MENTAL HEALTH CARE CORP. (PMHCC) Sr. PC/LAN

Specialist

Philadelphia, PA

. Installed, tested, repaired, and maintained Banyan Vines and Novell

Netware servers, LAN/WAN, and PCs at PMHCC site and City of Philadelphia

agencies.

. Managed the IS function at the Office of Mental Health and Retardation,

providing technical support to approximately 250 end users and training

IS personnel.

. Directed the conversion from Banyan Vines network to Novell Netware

Network and coordinated PC rollout at Office of Mental Health and

Retardation.

1986 - 1997 TURNER CONSTRUCTION COMPANY

Philadelphia, PA

1. Manager, Information Systems (1996-1997)

2. Systems Engineer (1992-1996)

3. EDP Assistant (1989-1992)

4. Accountant (1986-1989)

. Purchased, installed, tested, repaired and maintained servers, LAN and

WAN systems. This was comprised of over 150 PC's, laptops and printers.

(1,2,3)

. Participated in strategic planning, product research and vendor

selection. (1,2,3)

. Responsible for daily backups, network security and voice mailbox

maintenance. (1,2,3)

. Developed in-house PC maintenance capabilities, eliminating service

contracts resulting in an annual savings of $20,000. (1,2)

. Successfully managed the Information Systems segment of the Philadelphia

office relocation. (1)

- Purchased and implemented a $150,000 Northern Telecom

telecommunications system.

- Computer room design, including space planning, wiring and cabling.

- Project completed under budget and within deadline.

. Coordinated Lotus Notes 4.1 rollout. (1)

. Created and managed the yearly IS budget. (1)

. Selected to serve on the Network Standards and Communications teams.

(1,2)

. Networked several job sites with Windows for Workgroups and Microsoft

Mail, enabling communication between construction managers, architects,

company owners and subcontractors. (2)

. Implemented remote control software resulting in improved communications

between job sites and the Philadelphia office. (2)

. Communication systems training. (3)

Excellent References Available Upon Request

Contact this candidate