Customer Service Administrative Assistant

Kenyatta Handy

**** ***** ***** *********, ** ***14

615-***-**** • ********.*******@*****.***

OBJECTIVE

Able to utilize my Management Degree and accounting skills in an accounting

environment and to be able to assist in accomplishing the goals of the organization.

WORK OF EXPERIENCE

2011- Present Comdata Payment Innovation Brentwood, TN

Customer Relations Representative

Completes the processing of customer requests with minimal assistance and maximum efficiency

•

Support activities may include account maintenance, order processing, user security, report

•

generation, reconciliation, funding and billing

Provide courteous, timely, and effective customer service

•

Maintain acceptable Quality Assurance standards, communication skills that provides the

•

highest levels of services, and demonstrate willingness to cross-train in department supports

areas

Ability to communicate with clients and all levels within the organization

•

Effective problems solving skills

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Responsible for the processing of various state, county, and city municipality permit

•

requests, as taken via fax, email, phone, Internet or system to system, from a specified

customer base

Productively process Trip/Fuel or Oversize/Overweight permits

•

Works with AS400

•

2010-2011 Randstad Staffing Brentwood, TN

Customer Service

• Provide courteous, timely, and effective customer service

• Maintain acceptable Quality Assurance standards, develop communication skills that will provide

the highest levels of service, and demonstrate willingness to cross-train in department support

areas

• Flexible in regards to staffing and system problems that may arise in the call center environment

Reason for leaving: Hired by company

2010-2010 U.S. Cellular Bolingbrook, IL Bolingbrook, IL

Customer Service Representative

Billing Issues and Explanation

•

Adjustments

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Price Plan changes on current account

•

Rate plan analysis

•

Post of bill payments

•

Reason for leaving: Location to new state

Human Resources Assistant

Illinois Workers’ Compensation Commission Chicago, IL 08/08-03/09

• Reviewed employment applications, forms and documents

• Reviewed requisitions for staffing

• Maintained headcount control records and allocations list

• Reviewed benefits for enrolments and claim documents

Reason for leaving: Laid off due to government staffing

Administrative Assistant

Seville Staffing Chicago, IL 08/07-08/08

• Assisted Director & senior staff for State of Illinois Department of Revenue

• Organized/ updated the Director’s personal/confidential files

• Perform office support functions; variety of reports and correspondence/memos

• Timekeeping of Employees

• Human Resources assistant

Reason for leaving: Move to better and permanent position

Customer Associate

CSI Staff Oak Brook, IL 02/06-08/07

• Administered third-party payments, collections and adjustments

• Verification of Insurance

• Maintained patient flow

• Emergency room Registration, Direct admits, Labor and Delivery, Outpatient registration

• Surgery scheduling

• Assisted in patient care

• Payment posting

Reason for leaving: Temporary Assignments

Administrative Assistant

Wee Care Learning Center Harvey, IL 08/03-02/06

• Prepared billing and accounting work for clients

• Accounts Payable/ Accounts Receivable

• Data entry of client information

Reason for leaving: Part-time position while attending school

Accounting Clerk

Directions Metropolitan Construction Chicago, IL 07/01-08/03

• Prepared forms and application for construction vehicle

• Accounts Receivable/ Accounts Payable

• Assisted in estimating and bidding process for projects

• Processed certification for state and city contracts and project files

• Project billing and related waiver and affidavits as required

• Monthly/weekly EEO reports

• Timekeeping

Reason for leaving: Company Closed

Data Entry Clerk

Accountemps Homewood, IL 03/00-05/01

• Physician and Hospital billing

• Insurance follow-up

• Collection and Coding

Reason for leaving: Temporary Assignment

Medical Assistant/Patient Registration

Spectrum Health Care Services Chicago, IL 09/98-05/01

• Insurance billing and coding

• Inpatient and Outpatient Registration

• Appointment scheduling

• Hospital bed assignment

• Assisted Physicians in various medical procedures

Reason for leaving: Temporary Assignment

Education

Robert Morris College Chicago, IL

Bachelor of Business Administration, July 2005

Major: Business Management

Robert Morris College Chicago, IL

Associate in Applied Science, April 1995

Major: Medical Assistant

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