Customer Service Manager
Resume:
DAVID KARDOS
*****.******@*******.***
Home: 724-***-****
Eighty-Four, PA 15330 Cell:
OPERATIONS MANAGER
Information Technology / Finance / Labor Contracts
Top producing operation for the year 2000
Unique combination of leadership skills and expertise in obtaining specific
goals
Confident, Articulate, Professional speaking abilities, Team Leader and a
team player
Combine experience, patience, determination and total dedication to the job
EXPERIENCE
Dynamex Inc, Western Pa
Present
Branch Manager
Responsible for managing, 101 drivers, (5) Supervisors, (4) Dispatchers,
(2) Sales Executives, (1) Customer Service, (2) Accounts payables, in
several locations
? Full P&L responsibilities
? Exceeded 6 month goal to return Branch to profitability. I took the
Branch from 30,000 in RED to 5,000 in the BLACK.
? Payroll management
? Working knowledge of OSHA, DOT, Fleet safety management
? I was brought in to reduce cost, gain new business, regain old business,
and make the branch profitable. Goal was met in 6 months time.
DHL, Western PA
2008 - 2009
Station Manager
Responsible for managing several location, responsibilities included the
direct managing of for (10) supervisors, (6) Agents and 185 Union drivers,
Overseeing the day to day operations and total P/L responsibilities.
> Full P&L responsibilities
> Payroll management - successful in reducing the weekly payroll errors by
75%
> Exceeded operational cost plan for 8 - month period
> Working knowledge of OSHA, DOT, fleet safety and safety management
> Expertise in labor union standards and procedures, investigation and
resolutions of labor grievances for 185 union members reducing cost by
15%
> Successfully reduced work force through layoffs and route restructuring
saving 20,000
VELOCITY EXPRESS, Western PA
2001 - 2008
General
Manager
Responsible for managing half the state of Pennsylvania for the Nations
largest same day on demand delivery service in North America,managing (6)
supervisors, (1) office manager, (2) assistances in four different
branches, the overseeing of 4 locations with a total of 145 employee &
independent contractor base. Maintain current business while restructuring
the operation. To retain the personnel and implement changes to improve
operations with a strong overview of the P&L.
> Implemented operational changes to reduce overtime by 50%
> Full P&L responsibilities
> Negotiate new contracts for the Independent Contractors reducing
operating cost by 15%
> Negotiated new Vender Contracts
> Generated new business with monthly revenues of 50,000
> Maintain fleet cost and DOT regulations
> Responsible for reducing employee base by 22% (down sizing the operation)
> Reduced the SG&A by 15% (cost effectiveness)
> Renegotiating current company contracts with outside services
> Retained 5 accounts by improving service levels and restructuring
contracts
> Improved communications with the internal and external customers
> First quarter recipient of MIP (Management Incentive Program) for meeting
all company goals
> Negotiated the new building rent
> Placed in charge of the companies integration of the purchase of CD&L for
the State of Pennsylvania
> Successfully merge (2) companies into the new facility in 2 months time
> Implemented a operational plan to retain all customers and reduce the
operating cost
David Kardos
Page 2
UNITED PARCEL SERVICE, Western PA
1984 - 2001
Operations Manager 1987
- 2001
Part - Time Supervisor - Reload Operation 1984 - 1987
Various Clerical Position 1981
- 1984
Through promotions, responsibilities increased to the supervision of 3 full-
time supervisors, associates, 75 on road drivers, 30 loaders & un loaders
and 4 clerical workers. Strong emphasis retraining personnel and
implementing changes aimed at improved center operations. Developed and
managed a monthly cost plan in excess of 850,000 and oversaw the handling
of 12,000 packages, a customer base of 850 and the maintenance of 75
vehicles.
Career Highlights included:
> Implemented the redesign of a large facility internal structure
> Award winning center for the Most Improved Operation for 2000
> Payroll management - successful in reducing the weekly payroll errors by
75%
> Implemented new strategy to exceed annual Untied Way contributions by 6%
> Trained in Industrial Engineering- certified in time measurement
> Certified in Safe Work Methods
> Certified in Defensive Driving
> Working knowledge of OSHA, DOT, fleet safety and safety management
> POSG- (Package Operation Support Group) - Lead instructor for the release
of new information technologies to support all 28 operation centers and
250 management level personnel
> Strategic daily planning effectively reducing overtime hours by 12%
> Various personnel management functions such as: disability
administration, compensation administration career counseling, employee
development, training and evaluating
> Expertise in labor union standards and procedures, investigation and
resolutions of labor grievances for 200 union members
> Addressing customer related issues
> Designed and developed of logistic methods and route to increase each
driver's performance level while maintaining a high level of safety and
service
EDUCATION and TRAINING
Associates Degree, Business Management, Community College of Allegheny
County, Pittsburgh, PA, 1984
. TSA Badge
. Hazmat, First Aid, CPR certified
. Advanced knowledge of Word, Excel, Outlook, Power Point and Windows NT
. Road Map trained and Forklift Certified
. Certified in International Shipping
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