Customer Management
Resume:
Frantz Delva
Brooklyn, N.Y. 11225
Cell: 917-***-****
Email: ********@*****.***
Professional Efficiency:
. Experience in Record Management and strongly understand the
record management
system's uses and functionality.
. Competent and Detail oriented individual with respect for
compliance to all records
regulation policies, procedures and project plans (Such
as making sure all records are
updated and preserved according to their retention
cycle, ensuring adequate and reliable
records are created to provide evidence and audit of
records, etc.).
. Excellent communication skills, leadership quality coupled
with positive people
interaction and team spirit.
. Ability to work under pressure, collaboratively and
simultaneously on multiple projects.
. Committed and dedicated to deliver timely, accurate and
quality work.
. Experience using database software including, but not
limited to Lotus Notes, Microsoft
Excel, Access, etc.
Education:
1/01 New York City Technical College, City
University of New York, New York
Bachelor of Science, Electromechanical Technology
1/98 New York City Technical College, City
University of New York, New York
Associate in Applied Science, Electromechanical Technology
Skills:
. Capable of maintaining computers in a Windows XP, 7 and
Windows NT 4.0 network
Environment.
. Able to build, repair and upgrade computers.
. Experience in using Windows NT (version 4.0), Windows7, XP,
2000 and 9x.
. Capable of using Novell NetWare, GroupWise, Outlook,
Microsoft Word, Excel,
PowerPoint and Access 2007, IBM Lotus Notes 8.5,
WordPerfect 9, TRIM, PrintShop Deluxe,
QuickBooks, School Vista, IFAS, MS DOS (version 6.22),
Plato, C programming, Q-BASIC and
the Internet.
Experience:
7/13 - Present Tiger Information Systems, Citi's Headquarters,
New York
Senior Copy Operator/Intake Coordinator
(4/11- Present)
. Use Lotus Notes to process incoming job requests in Citi's
database called "eTracker".
. Assign job requests to other operators according to due
time and job specifications.
. Answer incoming phone calls and assist customer's at the
front desk.
. Make various black/white and color copies such as pitch
books, placemats, PowerPoint Presentations, Public
Information Book (PIB), Training Manuals, Memorandums, Mini-
books, Quick cards, Invitations and etc.
. Execute minor editing on customer's copies associated with
graphic projects.
. Perform various type of Binding: Saddle Stitch, Velo, Tape,
Wire, Coil and Spiral Binding.
1/08- 7/13 Pitney Bowes, PricewaterhouseCoopers (PWC)
New York
Customer Associate/Reprographics
(4/11- Present)
. Used email database, IBM Lotus Notes 8.5, to check for
incoming job requests.
. Performed various financial copies. (such as Binders,
Regulatory, Committee Audit Reports, Hedge Funds, Broker-
Dealers, Statutory, Offshore Commodities "Master/Feeder"
Funds, Valuation Reports, Agreed Upon Procedure Reports,
Pension Plan "ERISA" year-end financials, and SAS 70
Reports, etc.)
. Made minor editing on customer's copies using Adobe Acrobat
9 Pro, Microsoft Excel, Word and Power Point 2007.
. Maintained records of job requests using in Excel database.
. Charged clients using Mobile T&E for completed job
requests.
. Helped customers to fill out job tickets for hardcopy jobs.
. Assisted customers via phone or email for inquires
concerning their job request.
Customer Associate/Mailroom
(1/08- 4/11)
. Counted and input incoming packages in Arrival System.
. Delivered incoming packages to employee by using Palm
Pilots.
. Looked up and sorted incoming mail from USPS.
. Stamped and sealed outgoing mail and packages using
Pitney Bowes' stamp machine.
. Recorded incoming cell phones and personal packages in
Excel database.
. Documented outgoing UPS, DHL, Certified, Delivery
Confirmation, Priority and Express mail in Excel database
and kept an inventory and ordered mailroom supplies.
2/06-1/08 Brooklyn College, BC Copy Center,
New York
Print Specialist/Cashier
. Transferred money from other department to BC Copy Center's
account through the IFAS Program.
. Faxed, print and photocopy large documents.
. Performed C-binding and Spiral binding.
. Kept inventory of office supplies.
. Handel cash machine that has NuRol Point-of-sale
program.
3/03- 1/06 Paramount Group Inc., Allied-Barton Security,
New York
Security Officer
. Patrolled and monitored all activities at the loading
dock.
. Checked and kept a record of packages coming in and out of
the loading dock using Excel database.
. Verified ID's of people going in and out of the loading
dock.
7/01- 9/01 Simpson Personnel, Inc., The Port Authority, World
Trade Center, New York
Record Management Specialist-Comptrollers
Department
. Reviewed and subsequently practice the Port Authority's
record management policies and procedures.
. Entered and organized records and checks in file cabinets
shelves and computer database using TRIM.
. Made sure that all records were updated and shelves were
adequately maintained and secured.
. Quickly retrieved and make copies of old records for
lawyers at moment notice.
. Sent old records and checks to Yonkers to be filmed or
destroyed depending on retention cycle.
9/98- 1/01 New York City Technical College, SEEK Department,
New York
Network Support Technician/Computer Trainer
. Setup and maintained computers in a Windows NT 4.0 and
Windows 9x peer-to-peer network in a Novell networking
environment.
. Instructed students in computer programming, Office 97 &
2000 and Corel WordPerfect 8 software applications.
. Supervised and tutored students in efficient utilization
and configuration of Computer systems.
Reference Available Upon Request
Contact this candidate