Customer Service Administrative Assistant
Resume:
JUANITA HAWKINS
Belton, SC *****
* ************@******.***
* ********* ******* **********, *******, SC
* ******* ** ********* ** Counselor
Education
Limestone College, Gaffney, SC
Bachelor of Arts in Social Work
Southern Wesleyan University, Central, SC
Bachelor of Arts in Business Administration
SKILLS Interpersonal: Management, counseling,
recruitment, coordination,
excellent
customer service/relations
Computer: Microsoft Office, Internet
Explorer, Outlook, File Maker
Systems: Service Delivery, career assessments, family
independence,
Employment Security Commission,
MEDICAID
PROFESSIONAL EXPERIENCE
1/2013 - 6/2013 Specialized Alternatives for Families and Youth (SAFY)
Greenville, SC
Empowering Families-Voluntary Case Manager
Interviewed, determined and completed safety and risk assessments
Provided ongoing intensive case management services
Created protection, case and treatment plans
Counseled and assisted families to resolve issues and allegations
Completed documentation and referrals
Maintained monthly home visits
1/2011- 1/2013 SC Vocational Rehabilitation Department, Anderson,
SC
Counselor
Rehabilitated clients with various physical and mental disabilities to
prepare them for competitive employment to promote independence.
Evaluated medical/educational records to determine disabilities and work
capacity functional limitations.
Performed mental health, vocational assessments and career explorations to
determined job placement and development.
Maintained community relationships, and liaison for independent resources.
12/2006- 12/2010 Department of Social Services, Anderson, SC
Human Services Specialist II- Family Independence Case Manager
Promoted independent living, employment skills to maintain self-
sufficiency.
Provided counseling and guidance to clients for all concerns.
JUANITA HAWKINS
102 Misty Lane
Belton, SC 29627
4 ************@******.***
Completed homes visits to obtain and/or verify information and establish a
positive rapport with client and other family members.
Adhered to time constraints and exceeded programs requirement with
excellent quality.
10/2005 - 11/2006 Disabilities and Special Needs Board, Anderson, SC
Community Training Home Specialist
Provided program development, maintained facility and documentation.
Managed daily facility activities ensuring safe living environment for
consumers.
Distributed medications and taught essential life skills to promote
independent living.
Knowledge of federal and state laws, regulations and policies.
2/2005 - 9/2005 Department of Education, Greenville, SC
T.E.A.C.H Counselor
Evaluated, awarded educational scholarships and processed reimbursements.
Counseled recipients and general public concerning program.
Recruited and maintained caseload for service areas.
Collaborated with colleges to assists recipients and delivered
presentations.
9/2001 - 6/2004 Disabilities and Special Needs Board, Anderson, SC
5 Socialization Training Educational and Parenting Skills
Coordinator
6 (STEPS)
Conducted and coordinated the Steps program.
Promoted healthy family planning and relationships through counseling.
Counseled and trained adults with disabilities.
Computed and processed Medicaid billing for program.
Maintained program standards, policies and procedure for compliance.
Received excellent compliance reviews.
Revised the program to make a profit.
Liaison for consumers, parent, management and public.
3/ 2001- 9/ 2001 Clemson University, Student Disabilities Services,
Clemson, SC
Administrative Assistant
Received, screened and processed incoming calls.
Scheduled appointments for director and assistant.
Arranged accommodations for students with disabilities.
Coordinated hiring of staff and supervised.
Maintained confidential records and updated database.
Provided office support.
Knowledge of federal and state laws, regulations and policies.
JUANITA HAWKINS
102 Misty Lane
Belton, SC 29627
1 ************@******.***
3/2000 - 3/2001 Hawkins Transport Services, Anderson, SC
1 Owner/Operator
Recruited companies.
Reviewed and coordinated transportation referrals.
Managed and provided professional reliable transportation to customers.
Maintained bookkeeping, processed accounts payable and receivable
invoices.
Knowledge of federal and state laws, regulations and policies.
8/1993 - 3/2000 Department of Social Services Anderson/Greenville,
SC
Human Services Specialist II /Economic
Services Specialist
Determined customers' eligibility for benefits.
Complete comprehensive assessments to evaluate their level of
functioning to determine their employability status, social and economic
independence.
Arranged appointments and transportation with medical providers and
contracted employees.
Trained employees, provided information, and services available to
customers, employers, and general public.
Resolved problems and concerns immediately.
Knowledge of federal and state laws, regulations and policies.
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