Information Technology Technical Support

Anthony Shuler

803-***-****

***********@*****.***

OBJECTIVE

To obtain a position in Information Technology field

EDUCATION

Western Governors University

Bachelors Degree in Network Systems Administration

Anticipated Graduation Date: September 2016

ITT Technical Institute, Columbia, SC

Associate of Applied Science in Network Systems Administration

Graduation Date: September 2013

Coursework Included:

• Introduction to Computer Programming

• Microsoft Desktop Operating Systems

• Network Standards and Protocols

• Linux Operating System

• Client-Server Networking II

• Database Concepts

• IP Networking

Denmark Technical College, Denmark, SC

Associate Degree in Computer Technology, May 1996

Help Desk Analyst

Systel Inc/Hcl America, Raleigh, NC February 2013 – current

• I troubleshoot employees’ computers

• I do password resets as well as work with Active Directory

• I do printer installation and troubleshoot and switch network printers

• I work with VPN as well as Endpoint Encryption

• I work in the AS/400 system

Technical Support

Xerox Corporation, Raleigh, NC November 2013- January 2014

• Trouble shoot customers computers and IOS devices

• Help customers update operating systems and restore IOS devices

Collections Specialist

RAC Acceptance, Myrtle Beach, SC June 2011- June 2012

• Called past due customers to make payment arrangements

• Collected a payment at customer’s residence or processed payment over the phone

• Repossessed merchandise in the event no payment was made

Security Officer / Corrections Officer

Allied Barton Security Services, Columbia, SC February 2013 – November 2013

Excalibur Security, Myrtle Beach, SC August 2008 – June 2011

Securitas USA, Charleston, SC September 2007-March 2008

Lieber Correctional Institution, Ridgeville, SC January 2001- January 2004

• Patrolled assigned property by observing and solving any mishaps or disturbances

• Completed a Daily Activity Report as well as secured assigned buildings

• Maintained the security of the institution, escorted inmates to various destinations within

the institution and monitored their daily activities

Forklift Operator / Temp Worker

Chris Yahnis Coastal, Conway, SC May 2004 - May 2007

Olsten Staffing, Myrtle Beach, SC January 2004 - March 2004

• Unloaded and loaded freight

• Restocked the warehouse and kept accurate count of the product.

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