Customer Service Technician

BOBBY PEREZ

**** ******* **** #**** *****: 915-***-****

El Paso, Texas 79924 ********@****.***

PROFESSIONAL SUMMARY

Well-organized and detail-oriented individual seeking a challenging

position with your organization. Self-motivated person who performs

diligently to accomplish organizational goals. Ability to learn new skills

quickly and effectively. Adept in customer relations with the ability to

handle and resolve issues. Team-oriented; thrive in fast-paced

environments.

Bilingual Fluency in English and Spanish

Computer Proficiency with Word, Excel, Access, Outlook, and PowerPoint

EDUCATION

Masters in Public Health expected May 2016

New Mexico State University Las Cruces, New Mexico

Bachelor of Science Degree in Biology May 2004

University of Texas at El Paso El Paso, Texas

CERTIFICATIONS

Clinical, Medical, Lab Assistant - National Health Association

Pharmacy Technician - PTCB.org

CPR / First Aid - Proaction

PROFESSIONAL EXPERIENCE

INSTRUCTOR 4/2008 - Present

Southwest Career College El Paso, Texas

. Accountable for delivering exceptional instruction that ensures

academic growth for all students; develop lesson plans of course

content areas; provide an encouraging learning environment;

maintain accurate records of students and complete reports

promptly.

. Maintain lesson plans in compliance with course requirements;

encourage use of technology to students; contribute to all staff

meetings and school events; promote school's Mission Statement

amongst all students.

RESEARCHER Summer 2006 / 2008

UTEP National Institute of Health MHIRT Program El Paso, Texas

. Analyzed and observed data from TB patients at hospital

laboratories; conducted pilot studies to be published in national

publication.

. Experimented with zinc and antibiotics for TB patient therapy;

conducted health surveys throughout colonias using SPSS System;

conducted experiments using DNA and RNA.

PHARMACY TECHNICIAN 7/2005 - 5/2007

Walgreens El Paso, Texas

. Responsible for filling and typing in prescriptions; audited drug

inventory; performed cashiering duties; provided exceptional

customer service.

BOBBY PEREZ

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PROFESSIONAL EXPERIENCE (Continued

RECEPTIONIST / TRANSLATOR 1/2004 - 7/2005

Counseling Center of Expressive of Arts El Paso, Texas

. Performed various administrative duties such as filing paperwork

and answering phones; assisted with translation; performed as

cashier when necessary.

MENTOR / TUTOR 4/2002 - 12/2003

Member of Americorps Fort Bliss, Texas

. Tutored youth on the subjects of Anatomy, Physiology, Medical

Terminology, Science, and Math; mentored youth on life skills;

worked with members on city community projects.

AWARDS

Kiwanis Award - UTEP Medical Professions Organization

VOLUNTEER

El Paso Baptist Clinic, El Paso, Texas (2000 - Present)

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