Customer Service Representative

KIMBERLEY A. TUDOR

**** ****** ***** **********, **** 45244

Residence: 513-***-**** email: ********@**************.***

PROFILE SUMMARY

Experienced Customer Service Representative with stellar communication skills and exceptional

attention to deadlines and detail. Specific skills: acted as liaison between management, sales

force, and accounts resulting in outstanding customer satisfaction.

SKILLS/ABILITIES

Customer Service Excellent Communication

Strong Interpersonal Skills Exceptional Problem Solving Skills

Accounting Time Responsive

Petty Cash Strong Work Ethic

Computer Knowledge Accurate Typing (45+ wpm)

PROFESSIONAL EXPERIENCE

MERIDIAN BIOSCIENCE, Cincinnati, Ohio October 1999 - January 2014

Customer Service

Entered incoming orders accurately and efficiently on a daily basis.

Answered incoming calls and entered phone, fax and emailed orders in a timely

and accurate manner.

Acted as liaison between management, sales force and accounts regarding shipment status and

availability of product on a daily basis. Expedited inventory.

Maintained and provide up-to-date records showing activity of all accounts resulting in accurate

and detailed information.

Promptly answered all incoming phone calls regarding account activity resulting

in customer satisfaction.

NINE WEST GROUP, INC., White Plains, New York March 1980 - July 1997

(formerly U.S. Shoe, Cincinnati, Ohio)

Corporate Office/Manufacturing Facility

Order Entry/Consumer Service

Provided consumers with information regarding purchasing availability as well as trouble

shooting quality complaints.

Accounts Payable

Entered invoices from outside vendors for computer generated checks.

Responsible for typing manual checks for immediate payment transactions.

Responsible for petty cash fund; balanced and posted all transactions.

EDUCATION

Goshen High School, Goshen, Ohio - Diploma

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