Regional Franchise Compliance

Michael D. Cleaver

469-***-**** cell ********.****@*****.***

Summary: I have an extensive background as a

Regional Director Franchise / Area Management

for national and international franchise

companies with a proven record of positive

financial P/L growth adherence to corporate

standards. I am highly experienced in new

center roll outs and conversions, contracts,

retail lease programs, new product

development launch, business intelligence

models, training, sponsorship, customer

service, human resource, problem solving.

Additionally, I am result oriented,

innovative, dependable, and energetic and a

self-starter skilled at meeting the needs of

both internal and external customers. Able to

communicate effectively with all levels of

the organization through exceptional people

and presentation skills. Adept at working in

a team environment to achieve corporate

objectives and franchise growth.

Experience: Popeyes Louisiana Kitchen

Regional Restaurant Consultant 2011 - present

. Provide P/L operational review, compliance and evaluation, for

corporate and franchise locations.

. Responsible for new center development, and provide center

opening assistance and training.

. Develop action plans / programs based on identification of

training needs and increase customer satisfaction by 33%.

. Provide analysis to Franchise Partners to increase profit and

control cost.

. Strategies for reduction of cost by 47% and sales improvements

43%.

. Exceed system sales average and traffic growth targets by 17%.

. Ensure the standards of guest retention program 90%.

. Provide training programs to effectively impact development

enhancing center performance and franchisee profitability.

. Improve center operations compliance standards by utilizing

system tools and programs currently in place for the brand.

. Actively participate in Management Association co-ops and Field

Marketing Team to ensure marketing plans are executed and

consistent with brand policy.

. Competently handle all administrative functions and

requirements of the position.

. Grow departmental and franchise profits through new center

development.

. Manage product and equipment rollout logistics and training.

. Assist franchisee in developing and executing a systematic

training program

. Ensure the franchisees implement planned marketing, development

and operations goals.

Great Clips 1995

- 2011

Regional

Franchise Business / Quality

Assurance Manager

. Implemented improvement processes for one of the nation's top 100

franchise companies.

. Job responsibilities included all aspects of franchisee support,

leasing, sponsorship, advertising, business intelligence model P&L,

QSR, communication, new store openings and training.

. Designed and implemented changes to key store development processes to

ensure consistency in the New Customer, New Customer Return 73%,

Customer Return 75% and renewal of franchised stores at the same time

bringing new revenue streams to the company.

. Product Sales Growth 22%.

. Moved the region from an office-based support team to a field-based

support team, resulting in a 42% increase in Quality Service Reviews

and a 33% reduction in total cost per visit.

. Guided the brand growth from 80 units to 135 units by bringing new

processes to openings.

. Increased on-site presence by 42% while at the same time reducing unit

opening time by 20%.

. Made changes in the training program that placed complete

responsibility for operations / quality assurance directly on the

Franchise Business Managers resulting in enhanced support for area

franchisees and cost reductions to the company.

. Implemented a structured closing process that helped ensure proper

notification and communication to all parties.

Southland Corporation

Field Consultant

1986 - 1995

. Managed 8 stores with combined total sales of $16.4M.

. P&L responsibility with average margin of shrink at or

below 6%.

. H/R responsibilities of interviewing all store managers

with in assign territory.

. Accomplished internal and external assets to support all

phases of the sales cycle.

. Sales and Labor responsibility of time management.

. Trade show participation and planning.

. Training and coaching of staff in store expectation.

. In-store promotional planning and execution.

. Motivational team building programs.

. Managed profitability of subgroup.

. Point of sale and roll out of new product.

Education: Prairie View A&M University Prairie

View, Texas

Bachelor of Business Administration - Finance

Contact this candidate