Customer Service Quality Assurance
Resume:
Jill A. Porcelan
Coconut Creek, Florida 33063
**********@*****.***
Summary: An effective communicator; with over 15 years of diversified
experience with the ability to multi-task and utilize
leadership and teamwork to execute solution that conveys
value for both clients and customers.
Florida Real Estate License acquired 3-14
Professional
Experience
2005- 2013 Amerimed Independent Examinations Hempstead NY
Manager
. Coordinated with CEO on daily operations
. Developed relationships with physicians to ensure quality
and accuracy of medical reports
. Accounts receivable
. Accounts payable
. Negotiated contract fees with physicians
. Acted as first contact for vendors, physicians and clients
. Ensured physician compliance with state and local
guidelines
. Prepare and distribute marketing material
. Acted as liaison between network of physicians and
insurance carriers
. Physician recruitment; receive and verify physician
credentials
1999 - 2005 Concentra Medical Examinations Woodbury NY
Supported Quality Assurance Department
Promoted to a Quality Assurance Representative
. Medical terminology training enabling report reading on a
diverse level for a variety of medical specialties
. Reviewed all medical reports to ensure all client issues
were addresses
1996 - 1999 Westbury Toyota Westbury NY
Showroom Assistant
. Directed showroom activity to sales personnel
. Compiled weekly statistical sales report
Promoted to Special Finance Assistant
. Generated credit reports
. Arranged financing documentation
. Automotive sales person
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