Customer Service Insurance

**** ******* **.

Houston, TX *****

713-***-**** ***************@*****.***

Leslie A. Walker

Medical Insurance Billing and Coding

My objective is to obtain a full time position with a well-established company with room

to grow. I believe that my knowledge of customer service would be valued within your

company.

Skills

CollaborativeMD Software

HIPAA Training

OSHA Standards and Precautions Training

Patient Billing – CMS-1500, UB-04

Coding – CPT, ICD-9, HCPCS

Medical Law and Ethics

Office 2007 – Word, Excel, Medisoft

Medical Terminology

Appointment Scheduling

Data Entry

Knowledge of Insurance Programs: HMOs, PPOs, Workers’ Comp, TRICARE,

ChampVA, Blue Plans, Medicare, Medicaid

Insurance Verification/Authorization

Dental Coding/Billing Procedures

Experience

HOUSTON CHRONICLE Customer Service Rep

12/31/13 - 04/09/14

• Inbound customer service call center representative

• Handle all complaints

• Process Payments

• Provide service information

AMPM Medical Insurance Billing and Coding Extern

2013

• Performed Medicaid Audit

• Processed insurance claims

• Performed patient statement tracking

• Handled appeals

• Monitored collections process

• Performed auto applies

PREMIUM FINANCING SPECIALISTS, INC. Cash Department/Customer service

02/23/09 - 06/17/11

• Customer Service in the collections department

• Contact insurance agents and general agents to collect cancellation returns

premiums

• Transferred to Cash department processing all incoming payments

Answering incoming calls from both agents and customers about their accounts.

E COMMUNICATIONS ADVANTAGE Customer Service Rep

02/11/07 - 01/21/09

• Outbound Customer Service calls to Mega and Midwest Health care Customers.

• Call customers to connect them with specialist to confirm their health care

policies.

Taking notes and setting appointments for specialist.

GTECH COOPERATION Tech Support

02/15/06 - 12/30/06

• Take inbound calls from retailers working with lottery equipment and maintain

customer case files

• Advising retailers on repair of terminals and knowledge of playing the games.

ERNIE RO CATERING & STUFFED BREADS Sales and Food Prep

03/04/03 - 08/27/05

• Cook and prepare various recipes

• Assist walk in customers and cover front desk as needed, answer phone calls, and

took phone orders.

Set up festivals and deliver orders on a weekly basis and work closely with Crescent

City Farmers Markets.

ROSIE’S FLOWERS AND PLANTS Delivery Driver/ Assistant

11/05/99 - 03/01/03

• Prepare and assist designers

• Answer phones and take orders for deliveries. Assist walk in customers with

floral needs.

Deliver flowers, file and input all orders into the computer data base at the end of the

month.

Education

Cental LaFouche Adult Education – Raceland, LA

GED 2000

Everest Institute – Austin, TX

Medical Insurance Billing and Coding Diploma 2013

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