Customer Service Marketing
Resume:
Julie L. Yakapovich
Libertyville, IL 60048
Phone: 847-***-****
E mail: *****.**********@*****.***
PROFESSIONAL
EXPERIENCE Digital Marketing Specialist/Web Content Specialist
Coldwell Banker Residential Brokerage Northbrook, IL 04/2009
Present
Assisted e marketing managers and others to develop enhancements to
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support the overall marketing strategies of the region.
Provided statistical information and technical support for websites and
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supported e marketing programs for agent and managers.
Supported internal Intranet and consumer Internet sites, as well as local e
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marketing and advertising partners to insure accurate and timely program
delivery and system performance.
Assisted in developing tools, training and materials for agents to use in client
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communications and listing presentations.
Provided ongoing management of external vendors including virtual tours,
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agent domain names, website hosting.
Processed web traffic statistical information for numerous consumer facing
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Internet sites. Provided analysis and recommendations that relate to online
buys.
Provided technical and customer service support for websites and electronic
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projects managed by the regional marketing team.
Coordinated and attended national and local industry trade shows.
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Performed extensive A/B testing for national and local websites,
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recommended upgrades and enhancements.
Create and post timely content to various social media outlets.
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Marketing Manager / Web Designer
Admiral Valve Repair & Supply North Chicago, IL 10/2007 – 04/ 2009
Created numerous successful marketing campaigns (email and print)
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resulting in $50,000 sales
Designed and programmed E Commerce Web Site
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Designed and programmed new and current web sites
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Provided graphic design for marketing materials
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Coordinated and attended industry trade shows
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Provided IT support for company
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Implemented and trained company on new accounting systems
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Participated in sales of product line to entire country
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Responsible for purchasing and maintaining of corporate phone systems
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Marketing Coordinator / Web Designer
Handi Ramp Inc Libertyville, IL 07/2006 – 10/ 2007
Designed and maintained new and existing web sites
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Implemented and maintained e commerce web site
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Implemented Search Engine Optimization techniques on 10 websites
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Researched and created web ready content
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Designed and tested email campaigns and mass mailings
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Produced web and paper graphic designs
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Created and implemented new marketing campaigns
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Provided internal technical support for entire company
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Coordinated and attended industry trade shows
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Shift Manager
Wonderlic Incorporated Libertyville, IL 02/2005 –
03/2006
Troubleshoot client technical questions
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Assist test takers candidates with technical errors
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Strategize with team members about future support issues for each project
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Support internal employees by troubleshooting technical errors
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Setup new clients in SQL database
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Generated Reports via SQL programming as well as Microsoft Access
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Bachelor Degree in History
Barat College Lake Forest, IL 06/2003
Office Software: Microsoft Access, Excel, Powerpoint, Outlook, and Word
Graphics and Page Layout Software: Adobe Creative Suite (including
Dreamweaver, Photoshop, InDesign, Flash, LiveCycle and Illustrator)
Software and Development: ASP, ASP.NET, HTML, PHP, Java Script, and SQL
Programming
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