Support Manager

C'Raldo Campbell[pic]**** Wiles Road #***, Coconut Creek, Florida 33073 .

Cell: 954-***-**** **************@****.***

Summary:

Technical professional with extensive years of experience in windows domain

environments. Excellent in resolving technical problems through end-user

phone calls, remote access and face-to-face computer assistance. Proficient

in troubleshooting and configuring Windows NT server 2003/2008 R2

Enterprise and Windows 7 Enterprise editions.

Technical Skills:

Windows Operating Systems - Windows NT enterprise servers 2003/2008 R2,

Windows client (XP/Vista/7/8), Microsoft Exchange server 2010, Microsoft

office 2010, VMware ESX (server/ workstation), Active Directory Service -

DNS/DHCP services, MSDOS, FTP,VPN, Telnet and CMS /CRM software

applications. Smart Phones, Laptops, Desktop Computers, Dell/HP servers,

Tablets, Network Switches, and Network Cabling (Coaxial, Cat5e/6).

Education:

Florida Career College. Fort Lauderdale, Florida (May 2001 to Jun 2003).

(Associate of Science). Computer Business Programming.

Work History:

Service Desk Technician

Randstad IT Professionals -Fort Lauderdale, FL (Sep 2013 to July 2014)

. Provide help desk support for internal Randstad users.

. Troubleshoot and support tickets with issues ranging from desktop,

laptop, printers, software applications as well as emails, VPN access,

VMware clients, Android/iPhone phones/Tablets and network support.

. Assist with Google Products such as Google Docs, Drive, Calendar,

Spreadsheet and Gmail implementation/migration from Microsoft Exchange

Server. Provided Outlook support, computer re-imaging, and monitor

help desk tickets.

. Support users on Randstad Gmail email accounts with Google

Authenticator 2 step verification set up and issues.

Help Desk Support Administrator

Arriva Medical -Coral Springs (Feb 2013 to July 2013)

. Help desk support administration - Monitor the help desk application and

assigning tickets to the appropriate IT staff member. Resolve help desk

issues pertaining to desktop support, business applications, outlook

emails, VoIP phone issues, network connection and hardware support.

. Provided help desk support for 487 users - assisted users with

application errors, desktop system support, provide staff training on

windows 7 enterprise functionalities. Configure and deploy Cisco and

Polycom phones, and resolve Vlan network errors.

. Active Directory administration - updating user and group policies.

Server administration - Repair and reconfigure Dell /HP blade servers,

Raid configuration, install VMware applications and Host/terminals,

Centos Linux and windows Enterprise server.

. Configure Cisco and Polycom phones and updating phone extensions for

users. I also assisted the Database administrator with Sql Server 2008

monitoring and reporting fail jobs errors to the Database Administrators.

. Update user mailboxes on Exchange 2010 server and assist with email

issues and roaming profiles. Assist the Network Administrators with

issues relating roaming profiles, VMware terminals, VPN support, Network

errors, server upgrades desktop support and assist with IT projects.

Windows System Administrator

CBG Financial Group - Boca Raton Florida. (Jun 2011 to Mar 2012)

. My responsibilities include supporting over 160 users in both the Boca

Raton Corporate office and the New York City branch office. Implement and

maintain network group polices, reconfigure and update the Active

Directory Service, monitor and maintain the DNS and DHCP server services.

Dell 2900 PowerEdge server upgrades, Desktop Pc upgrades, Hard Drive

installations and Raid support.

. Responsibilities included wan support, remote desktop and help desk

support, Avaya VoIP phones support. Update the Avaya call manager

servers, Adding new phone extensions and users. Service and maintain

printers, photocopiers, scanners, and Forti-GATE firewall.

Network Administrator

CNZ Business Technologies (home Office) -Coconut creek. Florida. (Aug

2009 to May 2011)

. Community projects providing network administrative support to small

businesses in Broward County.

. Assisted small companies with help desk support, windows server

installations and configurations.

. Provided IT training to staff members, assist with purchasing of new

hardware equipment for network support.

. Assisted small businesses with shopping cart support, web development and

social networking.

. Upgrade/repair Dell/HP/IBM servers and desktop/laptop computers. VoIP

phone support.

Technical Support Specialist II

Hostway Corporation - Tamarac Florida. (Jan 2005 to May 2009)

. Web hosting support to online clients, assisting with websites and web

server problems. Supported online merchants that are using partner brands

such as Prostores, Miva Merchant and OS commerce (shopping cart).

. Ecommerce consultation with online merchants in regards to website

development, site hosting control panels, troubleshooting techniques and

E-commerce marketing (SEM, SEO, Google Adword, Site Ranking).

. Web applications supported were Dreamweaver, Expression web/FrontPage,

Adobe Flash, MySQL/SQL database issues, FTP procedures, and ASP/ASP.net,

PHP, Adobe Contribute, Visual Studio, Silverlight and java script.

Assisted and resolve online shopping carts problems and errors.

IT Administrator

Data Warehouse Corporation. Tamarac Florida. (Jul 2003 to Nov 2004)

. 24/7 administrative support for Frontline Call Center. Responsible for

358 client computers.

. I was responsible for the daily network operations and client side

desktop support for all users.

. Maintain PBX phone systems; maintain the call manager server/Dialer for

both incoming and outgoing calls. Update call center IVR systems per

accounts, Load batch files - account information for call center outbound

calls.

. Software installations and email support (Microsoft Exchange Server

2003), updating users and group profiles, Ethernet cabling - Cat5,

maintain cisco network switches, Printer and Photocopier repairs.

. Managed windows server 2003 enterprise R2 domain servers -

software/hardware update, system backup, implement network security

policies, active directory management, and disk management (Raid 0-60).

Technical Support Team Lead

Precision Response Corporation. Plantation Florida ( Feb 2001 to Jun 2003)

. Provided excellent work service to Go-America PDA wireless customers.

. Trained staff members on Go-America PDA and software products, which

included Palm devices, Black Berry and Compaq PDA. My responsibilities

included running monthly reports from the call manager, in regards to

phone representative call procedures. Troubleshoot problems with PDA and

Laptop computers wireless connection support.

. Monitoring Phone calls, and provided training for call quality and

services. Assisting with supervisor calls.

. I achieved being employee of the month for several months for providing

outstanding professional call quality and services.

Additional Skills:

. 10 years of experience with windows computers, supporting all windows

client versions from Windows 3.1 to Windows 8.

. 10 years of experience working with Windows NT servers from Windows NT

4.0 to Windows server 2008 R2.

. 2 years of experience working with Windows Exchange server 2010

(installation, troubleshooting, Updating Mailboxes)

. Over 10 years of experience in repairing, upgrading and troubleshooting

Desktop/Laptop computers.

Additional Training:

The Academy. Fort Lauderdale Florida - Microsoft Certification.

Cisco Certified Network Associate -CCNA.

Microsoft 2008 and Exchange Server-MCTS/MCITP.

(Training is currently in progress)

Contact this candidate