Customer Service High School
Resume:
Marwa Al-Hamdy
Saint Louis MO, 63123
Email: **********@*****.***
(C) 636-***-****
Qualifications
Children's Service Professional highly skilled in responding to reports of child abuse or neglect.
Approaches cases with a calm and objective and with the well-being of all involved in mind.
Skills
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Expertise in crisis intervention techniques Knowledge of juvenile justice system
• •
Culturally sensitive Public speaking ability
• •
Trained in indicators of child abuse Case management proficiency
• •
Skilled in intake interviewing Adept at conflict resolution
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Ethical and honest Emergency safety plans
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Calm in crisis situations Background checks
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Strong decision maker Interview and Interrogation Training
• •
Court testimony Criminal law knowledge
• •
Strong interpersonal skills Conflict resolution skills
Work History
Department of Social Services – Hillsboro, MO
Children's Service Worker II (12/2011 to 02/2013)
• Interviewed and evaluated clients, including conducting safety and risk
assessments.
• Maintained regular contact with clients, including visiting clients' homes.
• Assessed clients for abuse and neglect and compiled documentation for court
reports.
• Obtained and supplied information to Juvenile Office and schools to provide best
possible guidance to clients.
• Solicited advice and guidance from senior personnel and other experts when
difficult or atypical situations developed.
• Investigated suspected cases of child abuse, neglect and exploitation.
• Collaborated with court, law enforcement and community providers.
• Facilitated Family Support Team Meetings.
• Provided training to new employees in field-setting.
• Testified under oath to help the court make custody decisions.
• Gathered necessary information for court appearances.
• Responded to calls in both routine and emergency situations.
Petro Mart – St. Louis, MO
Customer Service Associate (06/2011 to 12/2011)
• Greeted customers entering the store to ascertain what each customer wanted or
needed.
• Maintained cleanliness and presentation of stock room and production floor.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash
supply.
Tri State Water Power and Air – Fenton, MO
Appointment Setter / Water Specialist (01/2011 to 06/2011)
• Acted professionally and patiently when addressing negative customer feedback.
• Politely assisted customers in person and via telephone.
• Effectively communicated with and supported sales, marketing and administrative
teams on a daily basis.
• Ensured superior customer experience by addressing customer concerns and
demonstrating empathy and resolving problems on the spot.
• Directed calls to appropriate individuals and departments.
Gibson Recover Center – Cape Girardeau, MO
Internship (05/2010 to 12/2010)
• Trained in substance abuse, co-occurring disorders, and the effect of employment
and housing issues on mental health.
• Supervised the residential and day treatment clients during class and on field
trips.
• Counseled clients to help them understand and overcome personal, social and
behavioral problems.
• Gained essential knowledge of substance abuse, alcohol/drug addiction.
• Planned and executed an educational class to client's families regarding
understanding and dealing with addiction.
Tri State Water Power and Air – Cape Girardeau, MO
Appointment Setter / Water Specialist (01/2010 to 08/2010)
• Acted professionally and patiently when addressing negative customer feedback.
• Effectively communicated with and supported sales, marketing and administrative
teams on a daily basis.
• Ensured superior customer experience by addressing customer concerns and
demonstrating empathy and resolving problems on the spot.
• Directed calls to appropriate individuals and departments.
Southeast Missouri State University – Cape Girardeau, MO
Lab Assistant (01/2010 to 11/2010)
• Identified and solved technical issues.
• Resolved problems with malfunctioning products.
• Served as an aid to students.
Subway – Imperial, MO
Sandwich Artist (06/2006 to 07/2007)
• Maintained high standards of customer service during high-volume, fast-paced
operations.
• Assembled food orders while maintaining appropriate portion control.
• Handled currency and credit transactions quickly and accurately.
• Diligently restocked work stations and display cases.
Education
High School Diploma from Windsor High School - Imperial, MO (2006)
• Associate of Arts in Psychology from Jefferson College - Hillsboro, MO (2009)
• Recipient of National Education Association Scholarship
• Recipient of Special Academic Opportunity Scholarship.
• Bachelor of Science in Psychology from Southeast Missouri State University-
Cape Girardeau, MO (2010)
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