Customer Service Technician

Rachael C. Nance

**** ********** ***** *** *-* ( Durham, NC 27704 843-***-**** (

************@*****.***

CERTIFIED NURSing ASSISTANT and PHLEBOTOMIST (cpt)

Reliable, service-focused nursing and phlebotomy professional with

excellent patient-care, documentation and techninal expertise gained

through years of experience.Compassionate and technically skilled in

attending to patients, working with providers and other health care

professionals. in diverse healthcare settings. I have current BLS and

certificated phlebotomy Technician(CPT) from National Healthcare

Association (NHA).

Nursing Skills

Patient Care & Safety Vital Signs & Patient Monitoring

Diagnostic Testing Medication Administration

Medical Terminology Privacy / HIPAA Regulations

Electronic Medical Records Patient Advocacy and Support

Professional Experience

Duke University Health System, Durham, North Carolina

Research Clinical Technician II, 4/2014 to Present

. Track subjects on clinical research protocols and obtain required

research lab samples at specific time points . Collect, process and

storage samples as required per specific procotol for repository blood /

tissue bank.

. Prefrom phlebotomy when needed. Consent patients to the research

repository.Provided detailed information to patients about repository

stating the purpose to the patient, benefits of study, length of study

and collection process.

. Daily data entry in to data base for protocol . Research scheduled

appointments for patiens at specific time points. Assemble and delivered

specimens tp appropriate locations according to protocol for patient.

LABORATORY CORPORATION OF AMERICA, Mullins, South Carolina

Patient Customer Service, 6/2012 to 3/2014

. Demostrated and role modeled proficiency in the following : blood

collection by venipu and general lab processing of samples .ncture

technique from pations of all ages especially geriatric,, urine drug

screen collections, general urinalyis instructions Proficiency in the

following: blood collection by venipuncture and capillary technique from

patients of all age groups, urine drug screen collections,

. Point person and resource for difficult draws working closely with

providers and nursing staff in a provider office setting . Additionally

performed point of care GERD testing.

. Greeted and processedpatients for specimen collection . Sorrted,

processed and packaged specimens for transport.

Duke University Health System, Durham, North Carolina

Research Clinical Technician II, 4/2014 to Present

. Collect blood specimens in timely manner. Demonstrated the ability to

inteact with patients from diverse cultures and back grounds .

. Collect and transfer urine specimens, also provided customer service

for all patients . Complied with all phlebotomy protocols with every

patient.

PRIVATE CARE, Mullins, South Carolina

Certified Nursing Assistant, 8/2007 to 2/2008

. Demonstrated strong clinical skills in performing lab draws and glucose

checks, and providing bed-side care.

. Adhered to safety guidelines; completed hospital's Patient Safety

Training Program.

. Preserve patient dignity and minimize discomfort while carrying out

duties such as bedpan changes, diapering, emptying drainage bags and

bathing.

. Recognized for documentation accuracy, effective team collaboration,

patient communications and consistent delivery of empathetic care.

. Ensured the accurate, timely flow of information by maintaining thorough

patient records and updating healthcare team on patients' status.

. Complied with HIPAA standards in all patient documentation and

interactions.

Education

MEJIAS MEDICAL TRAINING CENTER, Florence, South Carolina

Nursing Aide Program

. Certified CNA 2012

PROFESSIONAL MEDICAL TRAINING CENTER, Florence, South Carolina

Phlebotomy Program

. Certified Phlebotomist 2008

Denmark Technical College, Denmark, South Carolina

. Associate in Applied Science (A.A.S) 2005

Contact this candidate