Customer Service
Resume:
Tiara Mouton
● **** FM **** Road West • Houston, TX 77069
● *************@*****.***
SUMMARY
Highly experienced in providing an unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
PROFESSIONAL SKILLS
City of Houston, Houston, TX
Customer Service, 01/13-07/13
Responsible for providing direct assistance to customers requesting services in the following areas: sanitation, water and trash. Responsible for researching and reviewing details related to scheduling of field investigations and prioritization of work orders. Utilizes various computer applications to log, analyze, track and report data related to customer requests for service, field investigations, work orders and applications. Communicates with various groups to disseminate information, convey status and report research findings.
Brumfield Sanitation Inc., Rosharon, TX
Front Desk Specialist, 12/10-01/13
Maintain and administer the telephone system by answering and processing incoming calls in an efficient and rapid manner. Assist in projects and planning of company events. Log and greet all guests, determine nature and purpose of visit and direct to specific location in a professional and friendly manner. Processed applications for approval and quality assurance according the standards of the company. Analyze data to determine answers to questions from sanitation customers.
Comcast, Houston, TX
Customer Services Representative, 10/09-11/10
Offer customers information, advice and assistance with telephony, cable and internet services. Responsible for responding to customer service and sales related inquiries. Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Complete reporting analysis to manage sale to connect process. Build rapport and develop relationships and remain tact when dealing with upset or escalated calls.
EDUCATION
High School Diploma
SKILLS
Office Management, Records Management, Data Administration, Spreadsheets/Reports, Calendaring, Front-Desk Reception, MS Word, MS Outlook, MS Publisher, MS Excel, MS PowerPoint, Windows, XP, 10 Key by Touch, Windows 7 and Internet
Contact this candidate