Customer Service Quality Assurance

Lane Westerman

Cypress, Texas ***** Phone: 832-***-**** *************@*******.***

S ummary of Qualifications

Results oriented professional with a can-do attitude

Ability to function independently, as a team member, or in a leadership role

Practical knowledge of GIS (Geographic Information Systems) software, systems and maintenance

Highly skilled at logistics planning, inventory control, quality assurance and safety analysis

Skills

GIS Software: ESRI’s ArcMap 9.1, ArcView, Document Management: Osiris, Kwiktags,

ArcPad, Arc Catalog, ArcGIS, ArcToolbox, Arc Watermark

Scene, SPSS Quality Monitoring Analysis & Compliance

GIS Analysis: Ability to display spatial Management: Q-Pulse (tracking of non-

information in maps, charts, or tables; conformance reporting, quality assurance

investigate patterns, relationships, and details and regulatory activities)

about places at different scales and in Hardware: printers, scanners and various

different map projects; or perform statistical other digital peripheral devices

analysis and database functions Software: Microsoft Office-Word, Excel

Inventory Control & Satellite Monitoring: (proficient), PowerPoint, Access

Stelplan (used to increase flow on the

production floor & update inventory real-time)

Database Management: Microsoft Access and

Excel

Certifications, Training & Special Interests

First responder team (safety)

Licensed forklift driver

TABC (Texas Alcoholic Beverage Certification) Certified

Professional Experience

Axon Energy Products April 2011 – Jan 2014

Houston, TX

Warehouse Manager

Inventory management and tracking analysis for efficiency improvement. Cycle count and physical

layout planning.

Shipping, receiving, and transportation coordinator of deliveries and order processing.

Scheduling, supervision and training of employees in four departments. Supervised 10 employees.

Ensure high quality communication and standards between departments to strive for on-time delivery

and customer satisfaction

Provide on-demand production and cost analysis.

Conduct presentations for current issue resolution, future strategy pl anning and process improvement.

Conduct safety incident investigations. Inspection of plant layout on a weekly basis to ensure high

safety standards.

Conducted layout of additional warehousing and process flow planning.

Awarded Employee of the Month for December 2011.

Lane Westerman

Cypress, Texas 77433 Phone: 832-***-**** *************@*******.***

Howco Metals May 2007 – August 2010

Houston, Texas

Supervisor of Production & Customer Service

Scheduling, supervision and training of employees in two departments. Supervised 30 employees.

Ensure high quality communication and standards between departments to strive for on-time delivery

and customer satisfaction

Provide quarterly and on-demand production and cost analysis

Conduct presentations for current issue resolution, future strategy planning and process improvement.

Conduct safety incident investigations. Inspection of plant layout on a weekly basis to ensure high

safety standards.

Inventory management and spatial analysis for efficiency improvement.

Basin Water Solutions May 2005 – December 2006

San Marcos, Texas

Water Purification Agent

Sales and maintenance of water purification systems, including water softeners and reverse osmosis

purifiers.

Maintained customer relationship database in order to provide on-time service to customer base

Spanky’s Party Barn and Muffler Shop Feb 2002 – May 2005

San Marcos, Texas

Night Manager

Inventory management & delivery of goods and services

Scheduling and supervision of 4 employees.

Coordination of event supplies and delivery logistics for small to large-scale events

H. E. B. Warehouse March 2001 - December 2001

San Marcos, Texas

Forklift Operator/Shipping

Inventory transport management and tracking

Transport of wholesale grocery merchandise for distribution to retail facilities

Brenham Wholesale Grocery Company June 1998 – February 2001

Brenham, TX

Assistant Supervisor in Shipping

Supervision and training 7 employees

Organize merchandise for distribution

Education

Texas State University

San Marcos, Texas

Coursework for Bachelor of Arts degree in Geographic Information Systems (GIS)

Courses: Introduction to GIS, Environmental Studies, Map Compilation and Con struction, Introduction to

Remote Sensing, Techniques of Remote Sensing, Introduction to Quantitative Methods in Geography, and

Spatial Analysis, Introduction to Remote Sensing

Minor in Mathematics

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