Customer Service Medical

Valerie Greco

**** ***** ** ****, #***

Phone: 848-***-****

Toms River, NJ 08757 E mail:

************@***.***

SUMMARY

Medical Support Professional seeking to secure a position where my extensive skills,

knowledge, and experience in phlebotomy, management, and veterinary office will be

utilized efficiently and effectively with room for advancement.

CERTIFICATIONS

•Certified Electronic Health Records Specialist (CEHRS), 2012

•Certified Billing and Coding Specialist (CBCS), 2012

•Certified Medical Administrative Assistant (CMAA), 2012

•CPR, current

•OSHA Certified (Hazardous Waste and Blood Borne Pathogens)

•Phlebotomy, current

PROFESSIONAL EXPERIENCE

2012 Current Phlebotomy Territory Supervisor for Medical Laboratories

Diagnostics, Cedar Knolls, NJ

Job Responsibilities:

• Oversee phlebotomy services (mobile phlebotomy, Patient Services Centers, In Office

Phlebotomy),

• Responsible for hiring, training and developing staff.

• Oversee safety, maintenance, and cleanliness of facilities.

• Provide continuing education and ongoing competency training

• Oversee scheduling, ensuring adequate coverage

• Administrative duties

• Communication with patients, physicians, insurance companies

•Supervisor of over 58 employees

•Responsible for interviews, hiring, training, scheduling and leading meetings, payroll,

Health Fairs, maintaining over 45 laboratory accounts, and all other applicable

administrative responsibilities.

2008 2011 Phlebotomist / Float for Bio Reference Laboratories, Elmwood Park,

NJ

•Performed venipuncture procedures on all patients from pediatrics to geriatrics.

•Worked unsupervised as the only Phlebotomist on site.

•Averaged processing between 35 60 patients per day with ease.

•Processed specimens and test results in a timely manner.

•Submitted billing and insurance information for payment.

2004 2008 Group Leader / Phlebotomist for Quest Diagnostics, Teterboro, NJ

•Managed four Patient Service Centers and 28 Physician accounts.

•Managed, hired, and supervised 32 Phlebotomists and assigned daily work and

schedules.

•Completed and submitted payroll information, preformed Phlebotomists yearly

performance evaluations.

•Trained Phlebotomists and new hired Phlebotomists on procedures, policies, and

regulations.

•Opened new Physician accounts and maintained existing accounts.

•Resolved insurance, billing, and account issues.

2003 2007 Insurance Examiner Phlebotomists for PORTOMEDIC / Hooper

Homes, Arlington, NJ

•Provided phlebotomy services for potential insurance customers in Ocean and

Burlington counties.

•Performed approximately 30 cases per month.

2003 2004 Phlebotomist / Float for LABCORP of AMERICA, Burlington, NC

•Performed venipuncture procedures on patients and processed specimens in a timely

manner.

•Traveled between 15 facilities weekly including nursing homes, home care, and

medical offices.

2003 Medical Assistant / Receptionist for Shore Health Group, Brick, NJ

•Externship for certifications program. Was offered a full time position on completion of

program.

•Obtained vital signs and EKGs from patients and assisted physicians in all office

procedures.

•Performed venipuncture, returned patient phone calls for lab results, obtained prior

authorization approvals and pre certifications for patient insurance.

•Scheduled appointments, took messages for the physicians, and returned patient

calls.

1998 2003 Veterinary Technician / Supervisor for Bricktown Veterinary Hospital,

Brick, NJ

•Supported six Veterinarians providing services to small animals.

•Supervises 13 Vet Techs.

•Scheduled staff and assigned responsibilities appropriate to maintaining an efficient

office environment and providing excellent customer service.

•Performed venipuncture and IV catheter procedures.

•Assisted in surgical procedures.

•Took X rays.

SCHOOLING & PROFESSIONAL TRAINING AND DEVELOPMENT

2012 Medical Office Specialist Certification Program at Ocean County College,

Toms River, NJ

•Medisoft Billing & Scheduling

•Anatomy and Physiology

•Medical Terminology

•Medical Insurance Systems

•Medical Transcription

•Electronic Health Records

•ICD 9 and CPT coding

•HIPAA Training

2003 Specialized Technical Assistant Program at Star Technical Institute, Lakewood,

NJ

•Quality Assurance of Specimens

•Phlebotomy Techniques (capillary & venipuncture techniques)

•Medical Terminology

•Electrocardiography Procedures and Interpreting basic arrhythmias

High School Diploma, Brick Township High School, Brick, NJ

COMPUTER SKILLS

Microsoft Word and Excel 2003, Medical Manager, Medisoft, and Spring Charts

Contact this candidate