Customer Service Training

Jessica Brutschea

Tempe, AZ

********@*****.*** - 267-***-****

WORK EXPERIENCE

Customer Service & Shift Supervisor

CVS Pharmacy - Tempe, AZ - September 2013 to Present

Aerospace & Operational Physiology Technician

U.S. Air Force - Shaw AFB, SC - December 2008 to July 2013

Television Broadcast Technician

Bettor Technology - Bensalem, PA - May 2006 to November 2008

Cashier/Clerk

Zallie's Shoprite - Philadelphia, PA - July 2002 to May 2006

EDUCATION

Currently Enrolled in Biology

Arizona State University - Tempe, AZ

2013 to 2014

AAS in Aerospace Physiology Technology

Community College of the Air Force - Montgomery, AL

2008 to 2013

Certificate of Completion in Aerospace Physiology Technology

USAF School of Aerospace Medicine - Brooks City Base, TX

2009 to 2009

Associate of Science in Video Production

The Art Institute of Philadelphia - Philadelphia, PA

2003 to 2006

SKILLS

Software: Word, Excel, PowerPoint, Outlook, Access; Leadership & Management, Instruction, Training,

Administrative Management, Record Management, Personnel and Performance Management, Customer

Service, Retail, Work & Personal Safety, Tactical/Triage First Aid, CPR/AED, Sexual Assault Prevention &

Response

ADDITIONAL INFORMATION

Achievements

• Graduated in top ten percentile among 700 trainees of Basic Military Training class.

• Promoted to highest student leadership position of Technical Military Training School, responsible for 90

student-personnel.

• Selected as recipient of prestigious Employee of the Quarter award from among 150 nominees.

• Recognized for meritorious service; Awarded Air Force Achievement Medal.

• Consistently earned high-quality post-training critiques of 4.5 on 5.0-point scale.

• Facilitated an alternative training location that secured $98,000 in cost savings.

• Achieved highest possible rating on records audit by corporate headquarters.

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