TIMOTHY P NGUYEN
**** ***** ** ** # *, WA *****
************@*****.***
INTERPERSONAL SKILLS
Highly skilled in dealing with difficult and demanding customers
Experienced working with a diverse customer base
Willing to go great lengths to satisfy customer needs
Accustomed to working in a team environment
Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified,
investigated and negotiated conflicts.
TECHNICAL SKILLS
Proficient in using different Operating Systems: WIN XP, Vista, WIN 7, OSX, Linux, Mac,
Expert in using Microsoft Office 2003, 2007, 2010, 2013
Efficient at testing computer products or programs, find and fix bugs quickly
Contain high knowledge level of troubleshooting proficiency in Windows Operating Systems
Create, design, and maintain multiple servers
Experience in using: VB, XHTML, XML
Fix, configured, and build desktop computers
Installing and configuring the peripherals, components and drivers
Installing software and applications to user standards
Demonstrate the ability to interpret specific application terminology, use advanced application skills, and use critical thinking
skills to prepare word processing documents
WORK EXPERIENCE
Sound/Audio Engineer, Vietnamese Christian Community Church - Seattle, WA Jan 2007 – Jan 2013
Setup stage for Music Director by ensuring correct cable connections, configuration and space
Organized audio and video teams each week for weekly service and trained new members
Configured and enhanced sounds using a mixer to fix sound problems: no sounds, feedbacks, set a reasonable sound level
Installed cables, sound reinforcements, sound broadcasting and multimedia
Created visuals/videos using MS Power Point, Media Shout
Baker, Larson Bakery - Seattle, WA Mar 2007 - Dec 2011
Lifted and carried heavy objects such as boxes, and transported to customer/vendor destinations
Fixed and repaired production machinery and maintained optimal performance by replacing with new parts
EDUCATION
Bachelor of Applied Science in Information Technology and Administrative Management Sep 2011 - Present
Central Washington University - Ellensburg, WA
Experience leadership and management activities in a virtual business environment
Work in teams to design better security features and protection against hackers for a company
Understand contemporary issues in strategic administrative management and organizational policy
Learn different analyzing skills for a technological solution to business complex problems and other strategic initiatives
Identify and scope information systems projects
Associate of Technical Arts, Computer Information Systems Sep 2007 - Jan 2011
Edmonds Community College - Lynnwood, WA
Setup, configured, and maintained a networked environment using Cisco routers and switches
Team leader and test coordinator on a new design of Bank system – designed a new system for a virtual bank
Designed and tested a database using Access 2007, 2010
2 years in technical support experience
Visual Basic Projects: Calculator, “21” Card Game, GPA Calculator, Order Pizza online website
Designed a new database for a new pet clinic: managing invoices, dog and cats lists management, and customers
Mountlake Terrace High School - Mountlake Terrace, WA, Sep 2003 - Jun 2007
Designed 3D animations such as, Lego blocks, moving hand
Movie Editing, and learn basic HTML