Customer Service Medical Assistant

Rita Vidovic

Campbell, CA ***** (***) *** – **** ********@*********.***

OBJECTIVE

Seeking a position as a Phlebotomist, where I can utilize my customer service skills and provide compassionate care.

EDUCATION & CERTIFICATION

Bay Area Medical Academy, San Francisco, CA

Certification of Phlebotomy Technician CPT-1 CPT 69861 (California Dept. of Public Health)

07/2014

West Valley College, Saratoga, CA 08/2009-12/2013

Associates of Science, MA 12/2013

Certification of medical assistant & medical office training 12/2012

American Heart Association Exp. 09/2014

CPR/BLS for Health Care Provider

SUMMARY OF QUALIFICATIONS

• Knowledge of medical ethics guidelines regarding HIPAA and OSHA rules.

• Self-motivated, work independently and in team setting and, flexible with personality difference.

• Intermediate in Word, Excel, and Medisoft, Eclinical software for medical records management.

• Proficient in English, Portuguese, and Spanish.

RELEVANT EXPERIENCE

San Francisco General Hospital – San Francisco, CA 05/2014

Phlebotomy Externship - Women’s Health Clinic 40 hours per week

Supervisor: Ana Urrutia.

• Greeted and identified patients, assured accuracy of patients’ information with specimen labels.

• Successfully performed venipunctures on patients of various ages and medical condition.

• Maintained appropriate phlebotomy logs and filled patients’ confidential medical information.

• Packaged specimen for delivery to the lab abiding safety rules.

• Disposed properly of all hazardous material and specimens, and stocked lab supplies as needed.

Externship at Kaiser Permanente – Santa Clara, CA 11/2012 12/2012

Medical Assistant Externship Ear, Nose, Throat Department/Clinic 40 hours per week

Supervisor: Denise M. Bentley.

• Greeted, identified, and prepared patients for office visit taking vitals as well as escorting to the exam rooms.

• Assisted physicians in minor procedures put on sterile gloves, collected specimens and assisted in suturing.

• Assisted medical assistant with sterile and non-sterile dressing changes and ear irrigation.

• Assisted registered nurse in Epley Maneuver (BPV) therapy to patients.

• Adequately monitored and maintained room supplies.

• Managed the proper protocol guidelines of room and medical instrument sterilization to adhere to regulation and

guidelines.

• Sanitized and performed inventory of medical instruments to be sent for autoclave.

OTHER EXPERIENCE

Vocera Communication, INC - San Jose, CA 04/2013 08/2013

Temporary Contractor 50 hours per week

Supervisor: Niraj Jain.

• Translated from English to Portuguese for Vocera badge release device to be used in medical field.

Isabella’s Boutique - Sunnyvale, CA 09/2005 03/2010

Sales Associate 40 hours per week

Supervisor: Rosemary Osorio Arndt.

• Provided excellent customer service, managed sales and accounting.

Sanmina Corporation - San Jose, CA 03/1995 10/2001

PC Board Dry Film Operator

Supervisor: Jay. 40 hours per week

• Printed, developed and controlled the quality of PC board outer layer.

Pacific Bell - San Jose CA 1994 1995

Late fee Recovery Center Associate

Supervisor: Clark.

• Customer Service (contacting customers by phone and mail)

Rita Vidovic

Campbell, CA 95008 (408) 377 – 2535 ********@*********.***

• Reviewed customers accounts for calculation of the late fee refund charge

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