Customer Service Sales

Michelle Prickett

McHenry, IL ***** 815-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

• Possess a natural listening skill for identifying customer’s needs, which results in a win-win outcome.

• Proven strengths in communication, analyzing needs, and working with teams to meet organizational goals.

• Organized self-motivated individual with exceptional computer and prioritization skills. Additional skills: Strong

organizational, written communication skills. Professional telephone and e-mail communication skills. Independent and

detail oriented. Able to handle multiple tasks while meeting department deadlines and maintain a customer oriented focus

SPECIAL SKILLS

Proficient in the following: Microsoft Word, PowerPoint, Access, Excel and Outlook

EMPLOYMENT EXPERIENCE

SNI Companies- Buffalo Grove, Illinois 9/2012-2/2013

Staffing Manager/Sales

Responsible for identifying top accounts through sales, and marketing efforts in assigned territory

Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and

sales leads

Negotiate wage rates and other terms and conditions of employment with candidates

Assisted with open job requisitions such as: Clerical, Administrative, Customer Service, Human Resources, Marketing,

and Warehouse positions

Complete necessary pre-employment processes including reference checks and background/drug tests.

Evaluate candidates’ strengths compared with clients’ requirements by, evaluating, screening, testing and interviewing the

candidate.

Manage contract employees while on assignment

SHERMAN HOSPITAL – Elgin, IL 1997-2006 and 2008-

2011

Registrar

Responsible for ensuring that all phases of the registration and admission process (patient interviews, pre-

admission and collections) are completed in an accurate and timely manner.

Verified eligibility and benefits using electronic and telephonic resources

Knowledge of all types of insurance- Obtained pre-certifications, authorizations, and referrals to ensure managed

care compliance for necessary appointments

Performed other functions deemed necessary to perform financial clearance and billing collections

Answer Service Plus - McHenry, IL 2006-2007

Customer Service

Answered multiple lines

Education and Training

BA-Professional Studies Roosevelt University- Schaumburg IL

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