Customer Service Assistant

Jose Leon

***** ** **** *****, ***** Springs, FL 347-***-****

********@*****.***

Professional Experience:

Corinthian Colleges Student Finance Processor 11/2007-

**/****

. Responsible for the administration of student accounts in the

financial aid services, including Federal, State, VA and third party

awards.

. Provided support to the students, awarded and packaged financial aid,

completed verifications, VA benefits, and resolved any conflicting

information as it pertains to a student's documentation for aid.

Jet Blue Airways Scheduling Coordinator 01/2005-

11/2007

. Prepared schedules for various departments in accordance with company

regulations.

. Heavy reporting using Excel spreadsheets and coordination of

activities regarding all crew related matters.

. Determined daily staffing requirements and ensured that operations had

enough coverage to provide customer service.

. Processed employee's schedule adjustments and accommodations.

. Worked hand to hand with Payroll department to ensure the payment of

hours to employees were accurate.

Colosseo Realty Adminstrative Assistant 06/2002-

01/2005

. Maintained clerical and administrative functions as applied; ensured

good order of the business records and documents, submission of real

estate forms and mortgage applications.

Skills Summary:

. Detail oriented, data processing, entry and process management

expert.

. Friendly, outgoing personality with a good work ethic and a

professional attitude

. Fluent in English and Spanish

. Excellent written and verbal communication skills

. Proficient in Microsoft Office

o Advance level of expertise in excel

Education:

Master of Science in Business Administration Everest University

04/2016

Bachelor of Science in Business Administration Everest University

04/2014

Jose Leon 347-***-**** ********@*****.***

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