Customer Service Sales

Objective

Areas pertaining to organization, customer service, communication, and

project management based on previous employment experience. In addition,

services pertaining to medical care and or instruction based off of

qualified certifications.Experience working in a diversified environment

has provided me with leadership skills.Seeking the opportunity to provide

subordinate personell with motivation and encouragement while addressing

problem areas among employee's allowing for the growth and increase in the

organizational health of the business. In addition motivational

interviewing techniques have provided me with a unique ability to implement

policies and procedures while maintaining the support and moral of

employee's.

Profile

Motivated, personable business professional with years of experience in the

service industry. Strong work ethic and quality leadership skills developed

over many years from working in team envionments. I have been trained in

areas pertaining to emergency medical care, leadership, and team building

through the Army National Guard. In addition to the skills learned through

the military I have acquired an Associates Degree in Liberal Arts through

Century College and am close to completing a Bacholors in Business through

Metropoliatn State. I am confident in both my ability to work in high

stress situations and achieve success through leadership and inter personal

skills. Additional life skills include years of experience in the service

industry, giving me the ability to remain tactful and professional to the

needs of clients while maintaining a professional demeanor in any givin

situation. Flexible and versatile - able to maintain a sense of humor under

pressure. Poised, competent and able to thrive in deadline-driven

environments. Much of my experience comes from my own personal tasks of

owning and maintaining a small business.

Skills Summary

EMT-B License General Office Organizational Skills

CPR Certified Skills Inventory/Purchasing

8 Years of Service, Army Customer Service Team Building

National Guard Computer Skills Small Business Owener

Associates in Liberal Scheduling Mother and Wife

Arts Marketing & Sales Dependable

Team Management Finace/Book Keeping

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o Conduct small-group sessions for presentations using power point.

o Communicate medical concepts to patients and students using layman's

terms to facilitate understanding.

o Use of Microsoft Office Suite for reports, marketing and sales.

Familer with Point of Sale systems. Possess the aptitude to learn

varied computer programs.

Customer Service/Marketing/Problem Solving

o Oversee front-office operations and provide impeccable customer

service while maintaining a sales floor.

o Bartending/waitressing/pull tab operations

o Launched a small business, developing and implementing strategic

marketing plan for Yellow Brick Trading Company, LLC

-Increased client base resulting from referrals and online

marketing.

-Organized and implemented finicaial procedures

-Handle all purchases and client contracts

o Conduct Sales, Marketing, Store Maintence and Staging

o Purchasing, Finaces and Bookeeping

Employment History

army national gaurd, 68w/combat medic-Arden Hills MN, 55112, SFC Listrom

218-***-**** ; July 2006-present.

YELLOW BRICK TRADING COMPANY - Chaska MN 55318, Pascha Derkavics (952) 210-

4981; Jan 2014-present.

CHASKA VFW, BARTENDER/PULL TAB SELLER - Chaska MN, 55318, Roger Walley

612-***-****; July 2012- September 2013

ANDY'S BAR AND GRILL, BARTENDER/SERVER - Belle Plain MN, 56011, Christine

952-***-****; On call August 2008- August 2011

COUNTRYSIDE VET AND FEED, RECEPTIONIST/ANIMAL CARETAKER-Norwood Young

America MN, Dr Ralph Malnou 952-***-****; November 2004-January 2007.

Refences

Pascha Derkavics; Co-Owner, Yellow Brick Trading Company 952-***-****

Heather Nemitz; Owner, Needful Things 952-***-****

Rich Daniels; Retired President, VFW 612-***-****

Roger Walley; Pull Tab Manager, Chaska VFW 612-***-****

Education

Currently enrolled at Metropolitan State University; St. Paul, MN;

completing Bacholrs in Business.

Associates in Arts, Liberal Arts and Sciences. Century College, Graduated

with honors. May 2013, GPA: 3.54

Continuous Emergancy Medical Care and Ledership training through Army

National Guard.

EMT-B/CPR Certified since 2007

High School Diploma- Chaska High School, Chaska MN 55318 GPA: 3.0 average.

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