Customer Service Manager

Terrance Ford

**** ********* ***

K nightdale, NC

Br ******@*****.***

Cell- 919-***-****

Education:

Needham B. Broughton High School

Raleigh, NC

Graduated

Job #1

Position/Title:

Courier

Employer:

Independent Contractor

Location:

Raleigh, NC

Duration:

3/2010 - present

Responsibili ties:

Load and unload auto parts, pick up and drop off auto parts from supplying warehouse,

deliver merchandise to customers within designated time frame, pick up all cores and

defects, return parts to supplying warehouse, account for checks and cash t ransactions with

customers.

Job #2

Position/Title:

Assistant Manager

Employer:

Denny’s Restaurant

Location:

Smithfield, NC

Duration:

4/2008 – 3/2010

Responsibili ties:

Opening store, counting and recording deposits, handling cash, supervising employees,

keeping t rack of inventory, making t ruck orders, customer service, morning prep work,

operating f lat top grills, ovens, stovetops, and fryers simultaneously, preparing and cooking

b reakfast, lunch, and dinner full course meals while maintaining a clean work environment.

Job #3

Position/Title:

Manager

E mployer:

Br ian’s BBQ

Location:

Deland, FL

Duration:

6/2005 – 2/2008

Responsibili ties:

Opening and closing the store, counting and recording deposits, handling cash, supervising

employees, keeping t rack of inventory, making t ruck orders, customer service, prep, set up

and delivery of catering orders, cleaning of the store during and after hours, operating f lat

top grills, open f lame grills, fryers, and meat smoker, cooking hotdogs, sausage dogs,

hamburgers, steaks, chicken, lobster, and fish, with a variety of sides.

Job #4

Position/Title:

Cook, Host

Employer:

Br ier Creek Country Club

Location:

Raleigh, NC

Duration:

4/2003 – 5/2005

Responsibili ties:

Set up and breakdown of catering events, wedding receptions, business meetings, etc.,

customer service, greet guests, tours of the facilities, operating f lat top grill, open f lame

g rill, and fryers simultaneously at special poolside and private events, depositing any

company revenue.

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