Customer Service Sales

KEEFER

***.******@*******.***

Professional experienced and highly motivated. Proactive ability to

exercise a common-sense approach while utilizing

creative problem-solving techniques. Dedicated, diligent, and responsible

employee that can formulate appropriate strategies

MELISSA

18 Kershaw St., Bowmanville, Ontario L1C-4S4 (H) 905-***-****

(C) 905-***-****

Professional Summary

while helping to meet organizational goals.

Skills

Proficient in Microsoft Office Enthusiastic

Self-motivated Courteous, professional demeanor

Creative problem solver Up-selling capability

Social Media Dependable and reliable

Exceptional communication skills Effective trainer

Organized and detailed Personable and approachable

Work History

Automotive Operator

Synceron Automotive - Park Rd, N. Oshawa On.

Sequencing and inspection for a wide variety of automotive components.

Loaded and unloaded parts into bins for shipment.

Built containers and pack parts in accordance with detailed packing

specifications.

Verified part numbers and placed parts in appropriate shipping bins.

Recognized and reported defective material and equipment to shift

supervisor.

Planned and paced work efficiently in order to meet daily, weekly,

project or production goals.

Observed all safety policies and procedures

Trained new employees with in the designated department

Successfully completed fork lift driving training course.

Product Expert

Future Shop - 8-1650 Victoria St. E. Whitby, On.

Greeted customers entering the store to

ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care

of merchandise.

Answered product questions with up-to-date knowledge of sales and store

promotions.

Routinely answered customer questions regarding merchandise and

pricing.

Dedicated to continuously improving sales abilities and product

knowledge.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Superintendent

High Rise Condo - 77 Falby Court LTD. Ajax On.

Carefully screened applicants for tenancy.

Completed final move-out walk-throughs for tenants.

Verified that all customer complaints were handled promptly and

appropriately.

Prepared specifications, solicited bids and approved subcontracts for

building services.

Communicated effectively with owners, residents and on-site associates.

Followed up on delinquent tenants and coordinated collection

procedures.

Delivered emergency 24-hour on-call service for any tenant issues.

02/2011 to Current

11/2009 to 04/2010

03/2009 to 11/2009

Routinely supported other areas of the restaurant as requested, including

answering telephones and completing financial

Maintained table settings by removing courses, replacing utensils and

refilling beverages promptly and courteously.

Completed all point of sale opening and closing procedures, including

counting the contents of the cash register.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems

Server

Harpo's Restaurant - Oshawa, On.

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Displayed enthusiasm and knowledge about the restaurant's menu and

products.

transactions for other staff.

Set dining tables according to type of event and service standards.

Addressed diner complaints with kitchen staff and served replacement

menu items promptly.

Routinely cleaned work areas, glassware and silverware throughout each

shift.

Developed and maintained positive working relationships with others to

reach business goals.

Precisely described menu items and special offerings and appropriately

identified wine pairings.

Warehouse Worker

Geeley Containment - Bowmanville, ON

Received and correctly processed both written and verbal instructions,

prints and work orders.

Disassembled, reassembled and corrected parts.

Maintained counts and lifts, shifts and stocks materials and parts.

Picking and packing orders

Cashier/Florist/Customer service

Loblaw's Supermarket - Bowmanville, ON

Handled all customer relations issues in a gracious manner and in

accordance with company policies.

Greeted customers entering the store to ascertain what each customer

wanted or needed.

on the spot.

Replenished supplies, bags and other materials at each cash wrap.

Created custom floral arrangements for customers and maintained the

floral department.

Oversaw the President's Choice Master Card in store promotions.

Set up and explained new membership contracts.

Designed displays to make the store experience interactive, engaging

and reassuring.

Education

GED: Event Planning

Durham College - Oshawa, On.

GED: Radio Broadcasting

Loyalist - Bellville

References

. References available upon request.

12/2005 to 09/2008

01/2005 to 12/2005

01/2000 to 09/2007

2008

2007

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